[Np1000]

Hi everyone— about 6 weeks ago I bought a 2015 equipped with nav. 2 weeks ago the ability to touch the soft keys on the touch screen stopped and now I can’t access navigation/display settings etc. The unit turns on and I can use the hard buttons on the sides to toggle between phone/radio/aux, but can’t do anything within the system that requires touching the screen. Does anyone have any info on what I can do? My patriot is still under warranty, but the dealership is about 90 mins away and I’m really trying to avoid the hassle if possible. Thanks a lot.

https://www.facebook.com/nick.palmieri.71/videos/10214354831957718/

 

[Jeeper81]

The only thing I can think of is to disconnect the battery and let it sit overnight to reset the system. If that doesn't work, I'd just take it in and tell them what's wrong.

 

[Sandstone]

From what I've read, disconnecting the battery and letting it sit, or disconnecting both battery cables then touching them together to drain off any charge sometimes works. But if it keeps coming back usually the touchscreen or radio has to be replaced. Not just a Patriot problem, happens on Wranglers, Pacificas, etc.

 

[Np1000]

Ok, thanks. I will disconnect the battery tonight and leave it and see what happens.

 

[Np1000]

Update—
Just reconnected the battery after it being disconnected for 9ish hours and still nothing. The unit turns on but I cannot access navigation/settings or anything else that requires me to touch the screen.

 

[breadtruck]

Worth a shot I suppose, time to make an appointment and take it in for warranty.

 

[JeepCares]

Hi everyone— about 6 weeks ago I bought a 2015 equipped with nav. 2 weeks ago the ability to touch the soft keys on the touch screen stopped and now I can’t access navigation/display settings etc. The unit turns on and I can use the hard buttons on the sides to toggle between phone/radio/aux, but can’t do anything within the system that requires touching the screen. Does anyone have any info on what I can do? My patriot is still under warranty, but the dealership is about 90 mins away and I’m really trying to avoid the hassle if possible. Thanks a lot.

https://www.facebook.com/nick.palmieri.71/videos/10214354831957718/

Hello Np1000,

We're sorry to hear you're having trouble. Is there a dealer that's closer? Send me a direct message with your VIN if you need any assistance with this process.

Jasmine
Jeep Social Care Specialist

 

[Np1000]

There is, but it is still an hour away, unfortunately. I’ll send you a message right now!

 

[JeepCares]

Update—
Just reconnected the battery after it being disconnected for 9ish hours and still nothing. The unit turns on but I cannot access navigation/settings or anything else that requires me to touch the screen.

Hello Np1000,

We're sorry to hear you're having a hard time with this. If you end up going into the dealer, please let me know. I'd be glad to help with this process and escalate to a Case Specialist for review.

Jasmine
Jeep Social Care Specialist

 

[Np1000]

Update—
Just reconnected the battery after it being disconnected for 9ish hours and still nothing. The unit turns on but I cannot access navigation/settings or anything else that requires me to touch the screen.

Hello Np1000,

We're sorry to hear you're having a hard time with this. If you end up going into the dealer, please let me know. I'd be glad to help with this process and escalate to a Case Specialist for review.

Jasmine
Jeep Social Care Specialist

Thanks a lot. I am calling the dealership tomorrow to schedule bringing it up there. I will let you know when I do so!

 

[JeepCares]

Thanks a lot. I am calling the dealership tomorrow to schedule bringing it up there. I will let you know when I do so!

You're welcome. I just responded to your direct message and will continue assisting from there.

Jasmine
Jeep Social Care Specialist

 

[Np1000]

I just noticed this morning that there is a blue X over the ‘presets’ box on the radio screen. Is this an indicator of anything that could be causing the issues?

 

[Np1000]

Confirmed an appointment with the dealership for this morning for them to figure out what’s wrong with my Uconnect. Drove almost 90 mins just for the service manager to tell me that their electrician techs aren’t there on the weekends and that id have to come back later in the week. Conveniently the woman who confirmed me bring the Patriot up this morning wasn’t available to take the blame. I’m beyond irritated right now. ?

 

[breadtruck]

That sucks. If its one thing I cant stand, its wasting my time like that.

 

[Np1000]

<img src="http://www.jeeppatriot.com/forum/images/smilies/frown.gif" border="0" alt="" title="Frown" class="inlineimg" /> That sucks. If its one thing I cant stand, its wasting my time like that.

It is literally the WORST! ?