2013 jeep patriot sport manual transmission

Briandouglas · Dec 6, 2023

Hello 2 years ago I bought a 2013 patriot sport. 2.4 manual 4x4 67,000 miles
3 weeks after purchase the transmission failed. 3 months later I purchased a remanufactured transmission with mopar warranty 3 year 100,000 miles. A year and a half later and 20,000 miles or so the transmission is failing. First dealership diagnostic said new transmission recommended. They told me they to come get my vehicle and refused to service my car. Ok 4 months later second dealership is totally trying to get out of fixing my car also. Been without a car for six months. Jeep cares will do nothing. The transmission is back ordered also. With 37 orders. I’m still paying on this thing and basically screwed. I want to get this out there is anyone else having problems and getting screwed by mopar??

RossoRacer · Dec 6, 2023

I don't think I've ever heard of such trouble with a stick shift. @JeepCares any chance you can help?

Briandouglas · Dec 6, 2023

RossoRacer said:
I don't think I've ever heard of such trouble with a stick shift. @JeepCares any chance you can help?

The official response from jeep cares is” your car is out of warranty. They don’t understand that the transmission is covered by mopar. So I don’t know what to do.

Ignatz · Dec 6, 2023

I just had the 5-spd manual transmission in my 2014 Patriot replaced. I'm just shy of 200,000 miles. My tranny was still functioning, but making a whining noise. Dealer initially declined to fix it saying I should wait till it gets worse. It got louder in the course of the summer and by September it was time. They suggested the clutch was probably on its last legs too, so I had them do both to save the double-dip on labor. It was done by a franchised CDJR dealer. Took about a week.

They may not be feeding you a line. AYK, they've been on strike so it is likely that parts are in short supply.

Briandouglas · Dec 6, 2023

There is a lot more to the story. 2 dealerships. It’s leaking fluid. New seal new axle shaft. The shaft will not stay seated in the trans.

Ignatz · Dec 6, 2023

Briandouglas said:
The official response from jeep cares is” your car is out of warranty. They don’t understand that the transmission is covered by mopar. So I don’t know what to do.

This post popped up when I made my previous post.

I've never heard of a manufacturer giving a warranty on a used vehicle. They may sell an aftermarket warranty on a used vehicle. They may give a 30 day warranty on repair work or even a year on major parts. If it was an aftermarket warranty (even if sold by a dealer) they are famous for dodging the coverage, most frequently "if it ran for a year, it wasn't a defect in manufacture."

I wonder why you're going through transmissions so fast? I've seen very few complaints about the manual transmission on this site. CVTs constantly, but 5-spd problems are rare.

You bought it used. Maybe it had been in a wreck and there are unusual stresses on the drive train? I had a Compass that was totaled and although I took quite a loss on it (only a year old) I was somewhat comforted by thinking that the offset impact on the RF side might never have been repaired well enough and I'd have premature problems -- tires are the obvious, but my impact was right on the wheel and I had to wonder if there was internal damage done to the transmission.

Ah yes, tires. That makes me ask, have you had bad luck with tires? Maybe it had been wrecked and the damage camouflaged well enough to get it sold. Like I said about stresses even after an otherwise pretty good repair job.

Ignatz · Dec 6, 2023

Briandouglas said:
There is a lot more to the story. 2 dealerships. It’s leaking fluid. New seal new axle shaft. The shaft will not stay seated in the trans.

Kinda supports my theory above.

BTW, I see you're new here. Welcome! Sorry for the reason you found our site, I hope someone may be able to help. There are others on here more knowledgeable than I. Jeepcares has been pretty helpful for others on this site -- I'd give them another shot. Even if you're out of warranty, they may still intercede with a dealer to get your Jeep fixed. Jeepcares helped me out with our Wrangler a few months ago and even got me more than I was asking for.

Ignatz · Dec 6, 2023

Looking back on your first post, you got a 3 year/100,000 warranty on the transmission so they ought to cover it. You got that in writing? If so, @JeepCares ought to help. I'm flagging them with this post.

PS, In my first post above I mentioned CVT problems. I had two CVTs fail and Mopar backed up the lifetime warranty at 110,000 miles and again at 270,000 miles. That cost them 10 grand on a vehicle I only paid $15K for. Unless there are unusual circumstances, I see no reason why they would duck out of the coverage.

Briandouglas · Dec 6, 2023

Ignatz said:
This post popped up when I made my previous post.

I've never heard of a manufacturer giving a warranty on a used vehicle. They may sell an aftermarket warranty on a used vehicle. They may give a 30 day warranty on repair work or even a year on major parts. If it was an aftermarket warranty (even if sold by a dealer) they are famous for dodging the coverage, most frequently "if it ran for a year, it wasn't a defect in manufacture."

I wonder why you're going through transmissions so fast? I've seen very few complaints about the manual transmission on this site. CVTs constantly, but 5-spd problems are rare.

You bought it used. Maybe it had been in a wreck and there are unusual stresses on the drive train? I had a Compass that was totaled and although I took quite a loss on it (only a year old) I was somewhat comforted by thinking that the offset impact on the RF side might never have been repaired well enough and I'd have premature problems -- tires are the obvious, but my impact was right on the wheel and I had to wonder if there was internal damage done to the transmission.

Ah yes, tires. That makes me ask, have you had bad luck with tires? Maybe it had been wrecked and the damage camouflaged well enough to get it sold. Like I said about stresses even after an otherwise pretty good repair job.

You ever heard of Remanufactured parts with warranty??

Briandouglas · Dec 6, 2023

Ignatz said:
Looking back on your first post, you got a 3 year/100,000 warranty on the transmission so they ought to cover it. You got that in writing? If so, @JeepCares ought to help. I'm flagging them with this post.

PS, In my first post above I mentioned CVT problems. I had two CVTs fail and Mopar backed up the lifetime warranty at 110,000 miles and again at 270,000 miles. That cost them 10 grand on a vehicle I only paid $15K for. Unless there are unusual circumstances, I see no reason why they would duck out of the coverage.

I’m confused. Either incompetence or they are doing this deliberately

Briandouglas · Dec 6, 2023

Ignatz said:
Kinda supports my theory above.

BTW, I see you're new here. Welcome! Sorry for the reason you found our site, I hope someone may be able to help. There are others on here more knowledgeable than I. Jeepcares has been pretty helpful for others on this site -- I'd give them another shot. Even if you're out of warranty, they may still intercede with a dealer to get your Jeep fixed. Jeepcares helped me out with our Wrangler a few months ago and even got me more than I was asking for.

The transmission is under warranty please read the first post

Briandouglas · Dec 6, 2023

Ignatz said:
Looking back on your first post, you got a 3 year/100,000 warranty on the transmission so they ought to cover it. You got that in writing? If so, @JeepCares ought to help. I'm flagging them with this post.

PS, In my first post above I mentioned CVT problems. I had two CVTs fail and Mopar backed up the lifetime warranty at 110,000 miles and again at 270,000 miles. That cost them 10 grand on a vehicle I only paid $15K for. Unless there are unusual circumstances, I see no reason why they would duck out of the coverage.

There is something going on with this. Two dealerships. On guy basically lying to me.

Sandstone · Dec 6, 2023

Briandouglas said:
The official response from jeep cares is” your car is out of warranty. They don’t understand that the transmission is covered by mopar. So I don’t know what to do.

If that's the case, I'd try sending a PM to JeepCares here with images of the transmission paperwork (bill of sale, warranty, etc.) attached (if you haven't already), and see how they respond. If they acknowledge the Mopar warranty, but still deny coverage, they should at least explain why.

Briandouglas · Dec 6, 2023

Sandstone said:
If that's the case, I'd try sending a PM to JeepCares here with images of the transmission paperwork (bill of sale, warranty, etc.) attached (if you haven't already), and see how they respond. If they acknowledge the Mopar warranty, but still deny coverage, they should at least explain why.

All the paperwork has been submitted. They know there is a problem with this transmission. 37 to 40 transmissions are on order. Has been this way since June.

Briandouglas · Dec 6, 2023

Sandstone said:
If that's the case, I'd try sending a PM to JeepCares here with images of the transmission paperwork (bill of sale, warranty, etc.) attached (if you haven't already), and see how they respond. If they acknowledge the Mopar warranty, but still deny coverage, they should at least explain why.

If you have a warranty it should be honored. Plain and simple. It has been diagnosed by two separate dealerships. If there was a problem or excess wear and tear they would have disclosed that already. Tired of the run around and flat out lies

Briandouglas · Dec 6, 2023

Ignatz said:
I just had the 5-spd manual transmission in my 2014 Patriot replaced. I'm just shy of 200,000 miles. My tranny was still functioning, but making a whining noise. Dealer initially declined to fix it saying I should wait till it gets worse. It got louder in the course of the summer and by September it was time. They suggested the clutch was probably on its last legs too, so I had them do both to save the double-dip on labor. It was done by a franchised CDJR dealer. Took about a week.

They may not be feeding you a line. AYK, they've been on strike so it is likely that parts are in short supply.

They are trying to figure a way not to honor the warranty. I’ve submitted so much paperwork receipts for seals and axles. They are saying things like the shop didn’t obtain prior authorization to install. None of that applies to the initial installation. That all has to do with the shop or dealer getting compensated for the work.

Sandstone · Dec 6, 2023

Briandouglas said:
If you have a warranty it should be honored. ...

If the warranty conditions are met, then I'd agree.

You said they won't acknowledge the 3 yr transmission warranty.

That's why I suggested submitting the actual invoice for the transmission and the warranty paperwork to JeepCares to prove that you have the warranty and see what reason they give for not covering you.

todde702 · Dec 6, 2023

I'd also suggest reading the fine print on that warranty agreement. You may be entitled to a free rental if they cannot effect a repair within so many days or can be refunded for the original invoice. Also double check that it is Mopar and not a third party. Sometimes a third party company is mentioned in the fine print and it's simply rebranded as Mopar. Regardless, what a horrible situation to be stuck in. Sorry to hear this is happening.

Briandouglas · Dec 6, 2023

the deal

todde702 said:
I'd also suggest reading the fine print on that warranty agreement. You may be entitled to a free rental if they cannot effect a repair within so many days or can be refunded for the original invoice. Also double check that it is Mopar and not a third party. Sometimes a third party company is mentioned in the fine print and it's simply rebranded as Mopar. Regardless, what a horrible situation to be stuck in. Sorry to hear this is happening.
[/Qthe dea

todde702 said:

I'd also suggest reading the fine print on that warranty agreement. You may be entitled to a free rental if they cannot effect a repair within so many days or can be refunded for the original invoice. Also double check that it is Mopar and not a third party. Sometimes a third party company is mentioned in the fine print and it's simply rebranded as Mopar. Regardless, what a horrible situation to be stuck in. Sorry to hear this is happening.

Click to expand...

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The dealership has admitted that the transmission is registered in the Mopar database. He just trying to figure out someway to void the warranty.

Ignatz · Dec 6, 2023

Briandouglas said:
All the paperwork has been submitted. They know there is a problem with this transmission. 37 to 40 transmissions are on order. Has been this way since June.

Parts delay is probably because of the strike. They'll be awhile getting caught up.

Briandouglas said:
They are trying to figure a way not to honor the warranty. I’ve submitted so much paperwork receipts for seals and axles. They are saying things like the shop didn’t obtain prior authorization to install. None of that applies to the initial installation. That all has to do with the shop or dealer getting compensated for the work.

Why would they do that? The dealership gets paid for doing warranty work. Easy money for them and it makes you a happy customer.

The shop didn't obtain prior authorization for what? The previous replacement? If you've got the paperwork, there's no way they can duck out. If there's a problem between the corp and the dealership, that's where Jeep Cares can intercede on your behalf.

2013 jeep patriot sport manual transmission

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