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Never Again!

12K views 60 replies 29 participants last post by  robi454  
#1 ·
Never Again will I buy a Jeep product!

I have owned my patriot for the last 9 months and it has spent 3 of this off the road!(as in un-usable)

Iam from WA and i own a jeep patriot, 2008 model manual.
At irst it was an excellent vehicle, until... the Clutch blew. After only 30,000km!!! Can you beleive it?

Well it gets even better!
6 weeks and $1600 later it was back on the road again.. for exactly 1 (one) week!

After been denied any sort of warranty whatsso ever (3 weeks down the track) i took the vehicle away from their dealership.(DVG Maddington)

took the vehicle to my own personal mechanic who went ahead and put the vehicle back together again (after parts had arrived(which was 2 months later btw))

Anyway, cut a long story short it was the workshops fault that my vehicles clutch blew the second time.. they had failed to replace a simple Thrust bearing and slave cylender(which comes as one compact unit). After long discussions with customer services i was rudely treated and told i was a moron. Yes i may be a younger person however Iam no idiot as I own 3 (yes count them THREE) jeeps. All of which are been sold.

Today I received an interesting call from my mechanic.. he tells me Iam missing my Air intake Box and my engine covers, and also that the thrust bearing id been waiting for arrived several days ago and the dealership was playing silly buggers avoiding me. That was the last straw.. Good Bye 3 jeeps, hello 3 Toyotas.


I STRONGLY advise no-one to EVER buy jeep!

If you think my story is bad, wait till you check this Forum out...

(it wont let me publish it.. sooooooo, google "Jeep Complaints Forum"

Thankyou and goodbye.
Andy
 
#4 ·
Sorry you had a bad experience.

I'm proud of you for punishing those other Jeeps by selling them. That will show Fiat who's the boss man!
 
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#5 ·
Exceptions are not the general rule.

Many owners only write in forums like this one when they have problems.

This is not the way to evaluate the capacities and qualities of a Jeep.

I had Toyotas, Nissans, not a single didn't have a problem except my Hyundai Santa Fe and my current Jeep Patriot.

If they administrators or moderators didn't allow your full writing to be displayed, I guess it was because you were over reacting and generalizing a bit too much.

Easy to check those not satisfied, but harder to define those who are satisfied because they are the silent majority.

BTW your dealer doesn't seem to do much for you! That's not the vehicle fault!
 
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#6 ·
Clutches, like brake pads are never covered by a warranty. There's too many factors of driving style that can affect how slowly/quickly a clutch wears. Some folks will get 100k miles out of a clutch (the sprint car team I pit crewed for towed the race car in a 10,000lb trailer, using a 5 speed, 1987 3/4 ton Chevy and it still had the original clutch in it @97k miles), while others can wear one out in just 20k miles. Seems the gripe is in how you were treated by the dealer and the independent shop and not an actual Jeep issue.
 
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#14 ·
Clutch are not covered by warranty ? Is that a regional rule? I thought clutches was covered here in Canada...

Can someone lighten me here?
 
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#7 · (Edited)
Toyota you say...dumb da da dum dumb...dummmmb. So what you are saying is that you had one problem that cost you money, the dealership messed up and would have repaired your vehicle again for free as required by law, but you took your vehicle to another mechanic who needs to make a profit and shelled out more money. Now you are selling a broke vehicle and your other vehicles in a temper tantrum. You do sound like a moron. No offence meant.

I understand your frustration, trust me I, buy junk cars fix them up and sell them to make extra money. I know what it's like to get a bad part or find that part has been put in worng. That is why I do all the major mechanical repairs myself. If you buy a car and it doesn't have a warranty buy the repair manual. Do the work yourself, even a moron can read and follow a Chilton Repair Manual. They are writen in simple english and have pictures to follow along.

"Don't blame others for taking advantage of you, when you make it so easy" Sean Connery
 
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#8 ·
Since you're so pissed at your Jeeps, I'll help you out and take them off your hands. $100 too much?
 
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#9 ·
That definitely sounds like a dealer problem, not a Jeep problem.

Your clutch failed and is not covered under the warranty. Is it possibly abused then? Tons of people drive them for many many miles with no problems.

Then your dealer screwed you over to boot.


Your are overreacting to yell "I STRONGLY advise no-one to EVER buy jeep! "
 
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#10 ·
That`s what I call young blood and bad temper reaction :mad: Maybe you`ll discover in the future that all vehicles have some flaws or problems. And your story shows that it`s not such a tragedy for the Jeeps clutch to go - you can burn it in a few thousand kilometers on any vehicle if you drive like sh*t - but more like the dealer`s attitude. So you should`ve taken it up with them rather than "punish" your innocent Jeeps :p
 
#11 ·
That`s what I call young blood and bad temper reaction :mad:
I was thinking the same thing. Perhaps the original encounter with the dealer set the stage for how helpful the dealer was.

Making an appointment and calmly saying "you know, I really think a clutch should last more than 30K. What do you think? Might there be something else wrong?" Would probably gain a lot more constructive help than a more confrontational first encounter.
 
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#12 ·
Dear all, I understand where each one of you arte coming from. However let me make some points a little clearer. The first time the clutch ent was after 30k. Yes fair enough it had been abused off road (as i said). However... For the second clutch to then go after less than 200km(two HUNDRED) and then be refused warranty..? hello does that seem fair?

I took this matter up wth more than just the dealer, i took it up with Chrysler Australia (the aussie importers of jeep) and was still given the *cold shoulder* about my vehicle.

This is why I took the vehicle to my own mechanic.(who btw charges $400 to replace a clutch (labour wise) as opposed to jeep who charged $1100)
I ordered the parts for my car Through other jeep dealers and to be quite frank with u, I was APPAULED at the customer service i was given. They didnt order the parts on time and they didnt airfreight (like I payed extra for) and then they just had them sitting there in the parts department for over a week before telling me.

I did some research after this because i like my jeep and wanted to keep it, and the others but cant if this is the customer service i will be dealing with the whole time. My research showed that EVERY single damn jeep dealer around australia showed terrible after sales service and terrible customer support. This is why Iam selling the cars.

Hope this fills you all in a lil further
 
#23 ·
I'd have to agree this is unfortunately some what typical of Chrysler service. However, I'm even more curious why you would join a pro Jeep Patriot site, just to bitch and then sell all your Jeeps and never post again. Generally the older the Jeep the better the Jeep. Why sell the older ones?
 
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#13 ·
dont know specifics

clutches on any car whether jeep or toyota generally arent covered under warranty as they are considered wear items, subject to drivers,
can you get it covered under warranty?
maybe depending on dealer and how you talk to them,
would take a bit of finesse and negotiating to do so with any dealer,
have had several jeeps,
Patriot/liberty/wranglers/cherokee sport/grand cherokee,
80's models had some problems as with most cars,
over than that have had jeeps go hundreds of thousands of miles, with just routine maintenance,
as for toyota?
lol,
at least jeep, theres a problem you know its a problem,
toyota? guess replacing carpet fixes everything,
coworker here, has toyota matix, in the process of getting new tranny and driveshaft replaced for like $4000 on her 70k mile matrix. and thats not dealers price, she couldnt afford to get it done at the dealer.

also unless you spend $30k-$40k on a forerunner, toyota does not have a 4x4 in their lineup.
 
#16 ·
Bye. Learn proper grammar and spelling and maybe someone will take you seriously...
 
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#18 ·
I have an 87 Jeep Comanche, the clutch slave cylinder went out at 75,000 miles and I still had 90% of my clutch left. You probably drive the H*&^ out of it then blame it on the Jeep. No Jeep loyalty on your part, thats weak!!!!!!!!! What are you going to do if something happens to your Toyota, change to another brand? Call me what you want, I've been loyal to Jeep my whole Life, my Brothers included.
 
#20 ·
I feel badly for anyone who has a bad time like this. I have never had anything like that with any car or truck that I have owned. So I wish you better luck with your next purchase.

By the way, let us know how that "hope and Toyota" work out for you.:banana:
 
#21 ·
I STRONGLY advise no-one to EVER buy jeep!
Kinda the wrong forum to be posting this type of advice but hey, I do feel for you. It seems to me though that your problem is more in tune with the dealer and it's ineffective service department.

Anyways... good luck. BTW, does Toyota actually inspire any sense of confidence in you with all that is going on within their organization? I'd be with a VERY watchful eye with their products right now. Hope you find what you are looking for. I know I have... in my Jeep. :)
 
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#22 ·
Hang on, I totally missed the part in the original post where he had the clutch replaced and then it blew one week later. In my original reply, I did state clutches aren't covered and that's not true. They are covered for 1 yr or 12,000 miles (that's such a short time frame though that it's like not having a warranty). Anyway, the replacement clutch should have also carried a 1 yr/12,000 mile warranty which means it should be repaired for free. They had to have reused a failed part from the original repair. Call another dealer and ask what the warranty is for a replacement clutch. Heck, even buying aftermarket clutch kits will get you a warranty on the parts, maybe not the labor but there's always some type of warranty on the parts.
 
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#26 ·
All of my Jeep vehicles are below 4 years old..
Grand cherokee - 2007 model
Patriot1(manual) - 2008 model
Patriot2(auto) - 2007 model


Grand Cherokee will be Kept as it is basically a mecedes and doesnt have any problems.
2 Patriots will be sold as BOTH have had major issues.

My reasons for posting in a forum like this, I joined this page/forum a while ago when i was new to jeeps.

The vehicles will be replaced with other four wheel drives, i.e. LandCruiser, Patrol,Defender,sorento etc etc

Unfortunately and I have only just realised this, Most of the posters here arent Australian, therefore you wont have the same problems I do. Please read carefully what Iam posting and maybe it will make more sense to ya'll.

I finally got my vehicle back today.
After 2 months of different attitudes towards the dealers I still have been refused any sort of warranty at all(attitude started of been understanding and patient and after 1.5 months of this turned just plain nasty). This is now a matter for the courts to decide.

Here In australia jeep has a terrible reputation at the moment as been terrible vehicles - drivetrain and engine wise. Use your own mechanic/replace the vehicle with aftermarket parts and your fine.

I have been looking for an after market clutch for my vehicle and have been unsuccessful-does anyone know where i could get one? The Patriot Clutch has a major design fault as it is basically a torque converter... in the way of its a single sealed unit, which is not rated for a vehicle over 1200kg which the patriots are a 1800kg car... Do the math?
If I could find a desent aftermarket heavy duty clutch for the vehicle i would keep it as ive already solved the other problems i have had with it.

cheers
 
#29 ·
The Patriot Clutch has a major design fault as it is basically a torque converter... in the way of its a single sealed unit, which is not rated for a vehicle over 1200kg which the patriots are a 1800kg car... Do the math?
06508455AA Thats the part number for the clutch bolt. There's 6 of them. That unit looks like every other automotive clutch assembly I have ever seen. If it has bolts, it ISN"T a "sealed" unit. The torque converter unit is downstream side of the clutch.
 
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#27 ·
Uk Patriots have a 3 yr, 60.000 mile warranty--However the 3rd year does not cover Brakes & Clutches. C D J has not been in the UK too long so dealers tend to be as helpful as possible . Nobody in the Uk is going to buy a product with bad back up service.( As is the case with FIAT--The worst dealers in UK)
 
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#28 ·
I had the clutch in my caliber replaced after 9000km.

It was an ordered replacement as per Dodge Engineering due to how it sounded/acted.

The clutch is warrantied for a year or 20000km.

The dealer who replaced teh clutch should have definitely replaced the replaced clutch as it seems it was their fault that it went.


How many other vehicles with a manual transmission have you driven?
 
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#31 ·
I usually get 75,000 to 120,000 miles out of a clutch. I have 45,000 on the Patriot now and I have not had any clutch issues yet, nor do I have any indication that there will be any very soon.

There is a big difference spinning the wheels in slippery snow and ice, vs a dry surface though. There is far less resistance to be absorbed by the clutch in snow than in dirt, sand or rocks.
 
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#33 ·
Had a 1998 Neon



before they switched in 2000,
had it up until last year,
+10 yrs and +200k miles on it
and still had original clutch
And i didnt baby it,
regular trips to redline,
Heal/toe shifts
shifting from 5th to 3rd,
and clutch held up just fine
still miss that car
 
#34 ·
I've had a bunch of vehicles with clutches and only one had a problem, a 1993 Cherokee with a clutch that slipped, and of course they questioned whether I knew how to drive a clutch. Proof of a genuine problem was that the hydraulic reservoir would drain over a 30 day period, apparently onto the plates, soaking them in juice and causing slippage. Jeep covered the constant repairs under warranty but I got tired of having it in the shop for the same problem every month; then it got wrecked (rearended in traffic) and I got an awful repair job from the dealer's subcontract shop. I got out of it for even money on a trade-in.

If it wasn't that my wife has had a fleet (well, 3) of mostly trouble-free Jeeps (they will break down at some point) with manual transmisisons, I wouldn't have gone back to Jeep. Somehow I think you've gotten a little too invested in the problem, and now you probably have very little credibility with the dealer. As for getting rid of your other Jeeps, you've probably thown out the babies with the bathwater.
 
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#35 ·
Makes me wonder if Chrysler put a diferent transmission in the Aussi Jeeps. Like the British Jeeps got that desiel Engine and ours don't. Maybe they made a Austrilian specific Trans.
 
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