So last Saturday, December 12th, my Pat broke down, the check engine and slip lights came on. I had it towed to a dealership not far from where I live, turned out to be all sorts of misfiring. Dealership called me Monday morning and went through the list of stuff, said they had all the parts and it would be done later that day. I called them late afternoon Monday and they said they couldn't get it done, but that it would be done late Tuesday morning. I called Tuesday afternoon and they proceed to tell me they had to order a Power Control Module, it is on back order and they don't know when it will be in.
I called this past Friday to see if there was an update on the part and the guy gave me a bit of an attitude about calling, unreal, they lie to me, mislead me and then get annoyed with me when I call a few days later for an update. Customer Service is pitiful.
Any advice? Should I pay them for work done, have it towed to a non dealer shop and have them order a refurbished PCM or should I just wait this out?
I have no idea how long this backorder situation is going to last. I have a family members vehicle to use in the mean time, but I just want mine fixed and back.
Any advice would be greatly appreciated!
I called this past Friday to see if there was an update on the part and the guy gave me a bit of an attitude about calling, unreal, they lie to me, mislead me and then get annoyed with me when I call a few days later for an update. Customer Service is pitiful.
Any advice? Should I pay them for work done, have it towed to a non dealer shop and have them order a refurbished PCM or should I just wait this out?
I have no idea how long this backorder situation is going to last. I have a family members vehicle to use in the mean time, but I just want mine fixed and back.
Any advice would be greatly appreciated!