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2014 Jeep Patriot Uconnect problems.

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Jerry Strake

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Discussion starter · #1 ·
I have 2014 Jeep Patriot and a Galaxy SIII. It has Bluetooth, I can pair it with Uconnect in my Jeep Patriot. However, I cannot make calls to other people, only receive them. When calling, it dials maybe twice, then says "Call Complete." and the phone call continues through my phone.

I saw a similar thread from years ago that said the problem was with the phone/service (Verizon being one of them) but my brother has the exact same phone as I do. However, he has a 2016 Jeep Patriot so I would like to know if the problem is in my phone's software or my Uconnect software.
 
#2 ·
Jerry Strake said:
I have 2014 Jeep Patriot and a Galaxy SIII. It has Bluetooth, I can pair it with Uconnect in my Jeep Patriot. However, I cannot make calls to other people, only receive them. When calling, it dials maybe twice, then says "Call Complete." and the phone call continues through my phone.

I saw a similar thread from years ago that said the problem was with the phone/service (Verizon being one of them) but my brother has the exact same phone as I do. However, he has a 2016 Jeep Patriot so I would like to know if the problem is in my phone's software or my Uconnect software.
Click to expand...
Hey Jerry,

I would do a quick check on Uconnect® | Select your Vehicle just to check compatibility. It lets you put in the vehicle and very specific phone parameters to check the compatibility.

Kori
Jeep Social Care Specialist
 
Discussion starter · #3 ·
JeepCares said:
Hey Jerry,

I would do a quick check on (Uconnect compatibility website) Select your Vehicle just to check compatibility. It lets you put in the vehicle and very specific phone parameters to check the compatibility.

Kori
Jeep Social Care Specialist
Click to expand...
I actually did use that website before my initial post, and I did again to make sure. As far as I can tell, the only thing I can't use or access is text messages. It says calling people and receiving calls should be fine. But like I said, I can receive calls, answer, here them through my microphone and talk fine. However I cannot make calls; it rings twice, says "Phone call complete" and the call continues solely through my phone and I can't talk through the microphone.

Someone posted awhile back with this same issue but there wasn't a clear answer. I would like to know if this is a problem with my phone (Galaxy S3) or my 2014 Jeep Patriot Uconnect software
 
#4 ·
Jerry Strake said:
I actually did use that website before my initial post, and I did again to make sure. As far as I can tell, the only thing I can't use or access is text messages. It says calling people and receiving calls should be fine. But like I said, I can receive calls, answer, here them through my microphone and talk fine. However I cannot make calls; it rings twice, says "Phone call complete" and the call continues solely through my phone and I can't talk through the microphone.

Someone posted awhile back with this same issue but there wasn't a clear answer. I would like to know if this is a problem with my phone (Galaxy S3) or my 2014 Jeep Patriot Uconnect software
Click to expand...
If the phone is compatible, I would check with your dealership to see if they can diagnose a problem with your UConnect system. I can't give you any advice on the phone itself, but at least you can get the unit checked out to make sure it is functioning correctly. Our UConnect team can also start a case for you if you call them (available 24/7) at 1-877-855-8400.

Kori
Jeep Social Care Specialist
 
Discussion starter · #5 ·
JeepCares said:
If the phone is compatible, I would check with your dealership to see if they can diagnose a problem with your UConnect system. I can't give you any advice on the phone itself, but at least you can get the unit checked out to make sure it is functioning correctly. Our UConnect team can also start a case for you if you call them (available 24/7) at 1-877-855-8400.

Kori
Jeep Social Care Specialist
Click to expand...
Yeah, I was thinking about heading to the dealership in the next few days. I believe I'm due for an upgrade in my phone as well so I'll see then. Thank you for your help.
 
#6 ·
Check the UConnect site or ask dealer if there are any firmware / updates available.
Good Luck
 
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#7 ·
I have a ZTE phone on Straight Talk and it works for me most of the time--few times it will cut off before I am finished, but seldom. Most of the time it accepts my voice input for my calls. My Straight Talk is on Verizon towers. In the past I have had to take the phone off and re-match it to my Uconnect and that solved the problem. I don't know if you have already done that several times or not--but it has solved my problems in the past and I am an old senior and it is all "fuzzy" to me-:laugh:
 
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