Blown engine?

dixiedawg · Dec 11, 2012

They called Friday, saying they thought they had all the parts, and should get it back sometime this week.

They could communicate more, and better, but hopefully the repairs all all done well, and I get it back soon.

It is great that JeepCares is here.

NHPATRIOT · Dec 11, 2012

BTW Dixie - sorry about your Dad. Glad he is doing better.

cmoore · Dec 11, 2012

dixiedawg said:
They called Friday, saying they thought they had all the parts, and should get it back sometime this week.

They could communicate more, and better, but hopefully the repairs all all done well, and I get it back soon.

It is great that JeepCares is here.

did they ever say what was wrong?

JeepCares · Dec 11, 2012

NHPATRIOT said:
They should be more than watched. This is ridiculous. Their 5-star rating should seriously be impacted. Unaceptable amount of time to not even have contact with Dixie. He should already have his Jeep back fully repaired by now.

As of yesterday (Monday) he did not.

JeepCares · Dec 11, 2012

cmoore said:
did they ever say what was wrong?

They told me they had spoken to you. They are putting in a new engine.
Under warranty.

cmoore · Dec 11, 2012

MrMischief · Dec 11, 2012

NHPATRIOT said:
They should be more than watched. This is ridiculous. Their 5-star rating should seriously be impacted. Unaceptable amount of time to not even have contact with Dixie. He should already have his Jeep back fully repaired by now.

I'm trying to decide if I feel the same way. I would prefer the work be done well rather than fast. Dixie has another vehicle he can use... but on the other hand it has been a month and communication doesn't seem to have been very clear. I guess if it were me I would just want a clear timeline set and frequent communication. Something like:
"We will have you Jeep in the bay to diagnose on the 14th."

On the 14th an email saying:

"Holy Motor Batman! The engine needs to be replaced under warrenty. We must source the parts and expect to begin work on the 23rd."

On the 20th an email:
"There is a ring that binds the cvt to the motor. Turns out the one ring that binds them must be forged at Mordor. I have sent forth a hobbit to fetch the ring, but his tiny legs makes travelling slower than the UPS guy. We hope to have the precious on the 12th. I know you have an old geo you have been using while the Jeep is down. We have a loaner vehicle program if you would prefer the comforts of a Jeep."

Clear dates with goals and communication on the status of those dates. With that I am fine with a one month delay.

the_jeep_now · Dec 11, 2012

New engine, nice! So are you going to keep it longer or still thinking of trading it in?

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FailWheelDrive · Dec 11, 2012

I'm still wondering what let go in the engine and what caused the failure in the first place.

Seems like it would take at most a couple of days to swap the engine out of a Patriot. Wonder if it took a while to get a new engine or what?

MrJeepR44 · Dec 11, 2012

FailWheelDrive said:
I'm still wondering what let go in the engine and what caused the failure in the first place.

Seems like it would take at most a couple of days to swap the engine out of a Patriot. Wonder if it took a while to get a new engine or what?

Same here... Wondering what caused the failure

Sent from my Nexus 7 using AutoGuide App

dixiedawg · Dec 11, 2012

At this point, I would guess it threw a rod, and based on all the oil on the road and the wrecker's bed, it was bad.

Will I keep it or trade? Not sure, at this point in the winter probably wait till spring, but will have to get it back and see how everything is, how it feels, runs, etc, and then how I feel about waiting till spring to trade. I like to have a summer with a new vehicle, to get to know it well before winter, and get it waxed, and other things ready before winter.

symbol · Dec 11, 2012

FailWheelDrive said:
I'm still wondering what let go in the engine and what caused the failure in the first place.

Seems like it would take at most a couple of days to swap the engine out of a Patriot. Wonder if it took a while to get a new engine or what?

I really doubt dealers have engines in their local stock. They probably tried to diagnose and fix the bad engine before giving up and ordering a new one so that explains the delay.

miketmx · Dec 11, 2012

Dixie, I'm glad your Dad is OK. I have more miles on our 2008 Patriot than you do but in Canada there is no lifetime power train warranty so you are in a way better position - be happy about that.

dixiedawg · Dec 11, 2012

Thanks Mike, I am generally a Happy guy, just diggin' life, you know. I talked to dad an hour ago, he's ok, but still a little short of breath at times, so will follow-up with his doc.

I've had enough real strife and problems in life to know this is just a vehicle, and it's only money. I can make more money. People are what's really important.

MrJeepR44 · Dec 11, 2012

dixiedawg said:
At this point, I would guess it threw a rod, and based on all the oil on the road and the wrecker's bed, it was bad.

Will I keep it or trade? Not sure, at this point in the winter probably wait till spring, but will have to get it back and see how everything is, how it feels, runs, etc, and then how I feel about waiting till spring to trade. I like to have a summer with a new vehicle, to get to know it well before winter, and get it waxed, and other things ready before winter.

Maybe you can hold off and get the Liberty replacement (Spirit, or whatever). It's been promised to be more capable than the current Patriot, and the way things are going, they'd be silly to not be getting 25-28 mpg on the highway. I believe I read it will be here in the spring

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MrJeepR44 · Dec 11, 2012

dixiedawg said:
I've had enough real strife and problems in life to know this is just a vehicle, and it's only money. I can make more money. People are what's really important.

Definitely agree with you on that. It sucks when it happens, but life is to short and too precious to waste time dwelling on the crap that happens.

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dixiedawg · Dec 11, 2012

If I didn't drive so much, I'd have a Wrangler Unlimited. I really like those, and much more capable off-road. Although for my current 100 mile round trip commute, not very practical.

dixiedawg · Dec 11, 2012

I've lost important things in life, friends, comrades in arms, siblings, a parent, and a daughter.

There are many people worse off in life in various ways, so this is just something for me to deal with.

NHPATRIOT · Dec 12, 2012

MrMischief said:
I'm trying to decide if I feel the same way. I would prefer the work be done well rather than fast. Dixie has another vehicle he can use... but on the other hand it has been a month and communication doesn't seem to have been very clear. I guess if it were me I would just want a clear timeline set and frequent communication. Something like:
"We will have you Jeep in the bay to diagnose on the 14th."

On the 14th an email saying:

"Holy Motor Batman! The engine needs to be replaced under warrenty. We must source the parts and expect to begin work on the 23rd."

On the 20th an email:
"There is a ring that binds the cvt to the motor. Turns out the one ring that binds them must be forged at Mordor. I have sent forth a hobbit to fetch the ring, but his tiny legs makes travelling slower than the UPS guy. We hope to have the precious on the 12th. I know you have an old geo you have been using while the Jeep is down. We have a loaner vehicle program if you would prefer the comforts of a Jeep."

Clear dates with goals and communication on the status of those dates. With that I am fine with a one month delay.

My Sister lost an engine in her 2006 Chevy Impala at approx 11,000 miles. Made a god awful noise that we never could figure out? It was 9 days start to finish from bringing it in to getting it back( 2 other times it was in previous for same thing and they tried a few things to no avail so say 11 days if you want ). There was even a weekend in there to contend with.

That 9 days included trying a few things then the initial teardown to see what was wrong internally, the back and forth with GM who had them try this and that and then to get repair approval after the tear down, the new engine being sent out from Michigan( they took one off the line ), and finally put in. 9 DAYS and she had her car back with a brand new motor!

The dealer kept in constant contact with me( I handled it for her )and let us know where things were and what had been done/tried. 10 days to 2 weeks is more than enough time to have handled Dixie's situation assuming an engine, or the parts to repair it, were available. This month+ stuff with no progress and almost no communication is just unacceptable. I could have flown to his home, pulled the engine and rebuilt it myself, and got him back up and running in 2 weeks.

Dixie is a better man than I am. I would have gone nuclear by now. Actually I can guarantee I would have had it towed to another dealer by now if nothing was getting done as is the case here. I would also be in the face of the service manager BIG TIME about him not keeping in contact with me. I worked dealer parts and service and I can say this is one of the most aggregious(sp?)instances of poor dealer service I have ever seen/read about. Unbelieveable.

I agree fix it right, not just fast. I am all for that. However that also means keeping the customer advised of the progress as you said and that clearly has not happened. Thank goodness for JeepCares or who knows when they would have got off their arses and done something. What has gone on here is nothing getting fixed and no contact with the customer. The dealer is dragging their butt like a snail crawling through molasses in February.

:doh:

symbol · Dec 12, 2012

NHPATRIOT said:
My Sister lost an engine in her 2006 Chevy Impala at approx 11,000 miles. Made a god awful noise that we never could figure out? It was 9 days start to finish from bringing it in to getting it back( 2 other times it was in previous for same thing and they tried a few things to no avail so say 11 days if you want ). There was even a weekend in there to contend with.

That 9 days included trying a few things then the initial teardown to see what was wrong internally, the back and forth with GM who had them try this and that and then to get repair approval after the tear down, the new engine being sent out from Michigan( they took one off the line ), and finally put in. 9 DAYS and she had her car back with a brand new motor!

The dealer kept in constant contact with me( I handled it for her )and let us know where things were and what had been done/tried. 10 days to 2 weeks is more than enough time to have handled Dixie's situation assuming an engine, or the parts to repair it, were available. This month+ stuff with no progress and almost no communication is just unacceptable. I could have flown to his home, pulled the engine and rebuilt it myself, and got him back up and running in 2 weeks.

Dixie is a better man than I am. I would have gone nuclear by now. Actually I can guarantee I would have had it towed to another dealer by now if nothing was getting done as is the case here. I would also be in the face of the service manager BIG TIME about him not keeping in contact with me. I worked dealer parts and service and I can say this is one of the most aggregious(sp?)instances of poor dealer service I have ever seen/read about. Unbelieveable.

I agree fix it right, not just fast. I am all for that. However that also means keeping the customer advised of the progress as you said and that clearly has not happened. Thank goodness for JeepCares or who knows when they would have got off their arses and done something. What has gone on here is nothing getting fixed and no contact with the customer. The dealer is dragging their butt like a snail crawling through molasses in February.

:doh:

I totally agree with you, as a customer it bothers me having to call every once in a while to check the status of my vehicle. What really pisses me off is when they say that my car is ready but don't bother to tell me what went wrong or caused the failure.

At least he got the lifetime power train warranty. After next week I'm on my own with my 2008 Sport.

Dixie, Thanks for sharing your situation with us and I hope your father has a pleasant recovery

Keep us posted

Blown engine?

dixiedawg

NHPATRIOT

cmoore

JeepCares

JeepCares

cmoore

MrMischief

the_jeep_now

FailWheelDrive

MrJeepR44

dixiedawg

symbol

miketmx

dixiedawg

MrJeepR44

MrJeepR44

dixiedawg

dixiedawg

NHPATRIOT

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