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mkaresh

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Discussion starter · #1 ·
In late 2005 I started conducting my own reliability research. I'm reporting absolute stats like "times in the shop" that will make the differences between cars much clearer. Relative ratings obscure too much--how large is the difference between "better than average" and "worse than average"? I’ll also be updating results four times a year, so there will be information on new models sooner.

I see DMAG is involved in this forum. I continue to appreciate his help over at lxforums--many LX owners have been participating as a result. I also have had very active participation from Dodge Caliber owners. (Repair rates were a bit high at first, but they've come down.) I'm hoping for similar participation by Jeep Patriot owners.

To encourage participation, panel members will receive full access to the results free of charge.

Details: Vehicle reliability research

Comments, questions, and suggestions welcome.
 
Thanks for bringing us into the mix Michael. I definitely recommend everyone signs up at TrueDelta. Its gives prospective buyers the "true" story behind how reliable cars are straight from their owners, not from a third party evaluation like CR.
 
Discussion starter · #6 ·
Next set of results in May. We have a decent sample size for the 2007s (though more is always better), but are very short on 2008s.

So, if you have a 2008, I hope you'll consider participating, so that we can provide a result for that year as well.

To help make this happen:

Vehicle reliability research
 
Discussion starter · #8 ·
Those results have been posted. The repair rate for the 2008 is a little higher than the 2007, on the high end of average rather than the low end of average, but this could be due to the small sample size.

Overall, reliability looks close to the average, maybe a bit better.

Additional participants would enable us to get rid of that asterisk and provide a more precise result.

For the results, and to sign up to help out (if you haven't already):

TrueDelta Vehicle Reliability Survey results
 
Discussion starter · #13 ·
Updated results soon.

We're currently two responses short of the minimum with the 2008.

For either year, if you've signed up to participate but haven't yet responded to the survey (via a link in the email you received), please do. And if you haven't signed up yet, I hope you'll consider doing so.

Vehicle reliability research
 
I did 2 Xmas at Circuit City for extra cash, and I learned real quick whenever someone walked into my department with a CR, to pass him down to the weeknight high school kids. I lost so many commissions on CR's recommendation to JVC TV's which had the highest commission rate, yet the highest return rate. Those JVCs had a 50% chance of coming back to the store. I'd rather sell 3 Panasonic's or Sony's to get the same commission 1 JVC did knowing that none of the Sony's or Panasonic's would come back. And that's just one example. This si further proof that magazine dedicated to revering products can not be advertiser supported.
 
Discussion starter · #16 ·
Interesting.

Anyway, updated results have been posted for the Patriot. The reported repair rate for the 2007 is close to the average, but that for the 2008 is worse. In both cases sample sizes are just over the minimum; we'd have more precise results with more participants.

The full set of results:

TrueDelta Vehicle Reliability Survey results
 
WOW Am I the only one with a reliable patriot?

I have enjoyed almost 14000 miles of trouble free operation of my 08 Patriot but the numbers here show one of the worst repair records of any Jeep ever.

http://www.truedelta.com/results0608.php?session_code=1062141157

If you have a good reliable Patriot speak up! Join the survey and move that needle to a respectable reliability zone that better represents the true Patriot performance!
 
If you have a good reliable Patriot speak up! Join the survey and move that needle to a respectable reliability zone that better represents the true Patriot performance!
Done:smiley_thumbs_up:
 
Discussion starter · #20 · (Edited)
The numbers for the 2008 are worse than for the 2007. So, unless Chrysler's quality has been affected by recent changes at the company, I suspect that the reported repair rate will improve as more responses are received.

Even that posted number is just below one repair per vehicle per year. So for everyone who has had two repairs in a year, another owner has had none. I post the actual repair rates to hopefully make this clearer than a dot score would.

Finally, remember that this is not a game. The goal is objective, unbiased information. Partly for this reason, people can't report old repairs on the main survey (there's a second survey for people who want to post complete repair histories). The main survey collects data going forward.
 
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