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Paint thickness Issue HELP!!! Collision Repair Center

2K views 3 replies 3 participants last post by  kds  
#1 ·
Hey guys,
My jeep is heading back to the collision center after a deer slammed the side of my pat messing up the entire right side. Long story short, I am returning back to the collision center for the 3rd time to get them to correct the paint job. My question is what is the thickness of the paint or how many coats does chrysler put on these things. I barely touched the door with a metal surface and the paint came right off. I just need some ammo to get these guys to do this right. I want my pat to be back to factory issue. :doh:
 
#2 ·
I don't have an answer to your specific question but wanted to share some info. Call your insurance claims office and ask them what their requirements and warrenty is. They can sometimes call the shop and take care of things the dealer may not want to do and clarify what they are paying for. This is assuming the shop is on the insurance company's shop approved or contract list.
 
#3 ·
Yeah its at a service king repair shop. I just feel like they are trying to skimp on the paint to save money. The paint depth on the newly painted side seems alot thinner than the factory paint side, when comparing an old paint chip to the new paint chip.

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#4 ·
I don't know who your insurer is, so I will speak broadly. Service King works heavily with most major insurance carriers in their direct repair programs. Usually if you go to your insurer's direct repair shop, those repairs are guaranteed for as long as you own or lease your vehicle. Before you contact your insurer, contact the shop and give them the opportunity to rectify the problem first. Your insurer will not help until you have made a good-faith effort to work with the shop directly.

Service King (and all other direct repair shops) are held to a very high standard of workmanship if the insurance company is any good. I have seen some shops lose their affiliation with insurers' direct repair programs over one minor issue. These insurers bring the shops pretty steady income, so they should be willing to help you instead of risking their participation in the program.