No, unfortunately it does not--the mirrors are simply power, foldaway....

 

Even though jeep.com states "Power Heated Fold-Away Mirrors"??

 

I'm not sure about that Frosty. If you do an "equip and build" for the Sport model the power equipment group includes powered "heated" foldaway mirrors. They might be standard on the Limited model.

 

just go to jeep.com and check out the standard feature for the Limited. When I looked it said that power heated fold away mirrors were standard.

 

My mistake...sorry about that...I was reading straight from the brochure...I'm sure the website has been updated since the brochure came out....that's great then...I could sure use heated mirrors today....it is -30C this morning!

 

Yes, just found from jeep.com.

Sport E Pkg.This package contains the following unique features:
...
Mirrors
- Power heated fold-away mirrors

 

No Heated Mirrors

If you call Chrysler they tell you they're not heated mirrors, nor is it an option. My window sticker even said that it had them, but the brochure and manual say nothing about it. Chrysler is looking at one hell of a recall or class action lawsuit because of this. Chrysler responded with that the window stickers and brochures are subject to change even though the car has already been built. So what I'm wondering is how Chrysler plans to resolve this. I told them two weeks ago about it and they have yet to update the jeep website. Then the woman on the phone started getting really pissy and told me I had to take it up with my dealership and that they didn't plan on doing anything about it.

 

If you call Chrysler they tell you they're not heated mirrors, nor is it an option. My window sticker even said that it had them, but the brochure and manual say nothing about it. Chrysler is looking at one hell of a recall or class action lawsuit because of this. Chrysler responded with that the window stickers and brochures are subject to change even though the car has already been built. So what I'm wondering is how Chrysler plans to resolve this. I told them two weeks ago about it and they have yet to update the jeep website. Then the woman on the phone started getting really pissy and told me I had to take it up with my dealership and that they didn't plan on doing anything about it.

Well,
I just printed out the details from the website for the jeep I ordered. If it doesn't have heated mirrors when my Patriot is delivered, they are going to be refunding me some money. I don't appreciate being lied to.
I understand things are "subject to change" but part of the package I PAID for included heated mirrors.

 

Well hell...mine says it has heated mirrors. damn, i didn't want to have to start arguing with the dealership again!

 

I just called DC to check order status again and asked about the mirrors.After much hold time they told me that since i ordered an '08?, they did not know for sure and said i should ask my dealer.What is with them? Will post what the dealer says later.

 

If it says it on the sticker (or terms of purchase agreement) then they need to put it in. That is a contract. I once purchased a car where the sticker said power door locks but the car came without them. The dealer installed them as soon as I brought it to their attention.

The impact of not doing it: This would fall under the fraud laws as the manufacturer knowingly sold you a product less than what was agreed upon. The legal remedy for fraud is triple damages. The basis for the triple damages is what it would cost you to install a heated mirror.

If, however, when you ordered the package it no longer offered heated mirrors, you are out of luck. If the purchase agreement just says package xx and you have nothing supporting what xx consists of then "subject to change".

No I am not a lawyer but that is what the dealer told me when I asked about the missing power door locks.

 

The impact of not doing it: This would fall under the fraud laws as the manufacturer knowingly sold you a product less than what was agreed upon. The legal remedy for fraud is triple damages. The basis for the triple damages is what it would cost you to install a heated mirror.

In most states this would actually fall under the consumer protection laws which I assume is what you are refering to because common law fraud doesnt have triple damages. I can only speak to Texas since that is where I am an attorney, but you would have to prove that the dealership knowingly and intentionally misrepresented the mirrors as heated. If it was an accidental misreprestation, there would not be triple damages. Further, intention to decive is not easy to prove. I would imagine that any state that has a treble damages requires intent.

 

I just got off the phone with DC again, but this time i used the help/info. line on the web site where they call you right back. I had called 1-800-992-1997 before. They said that the power mirrors are heated for sure.They also said that there is no way that my order is for a '08 and had no idea why the other customer rep. said it was.

 

The window sticker on our Limited says heated mirrors. This morning the mirrors were coated with dew and I watched the mirrors to see if they would clear on my 35 minute drive to work.

They did not.

 

did you hit the de-frost button? On the Liberty, that's how you engage the heated mirrors. They aren't heated automatically upon start-up I don't believe.

 

That's not good.Something is not right here.Does your manual have any info. on this i wonder? Let us know when you get a minute.

 

I'll look at the manual this evening and report back.

 

The manual nor the recently released brochure say anything about heated mirrors. DC hasn't a clue what they're talking about. When a mirror is heated, it usually has a defrost symbol on it. There is no such symbol on my mirrors and I'm guessing on any other Patriot's mirrors either. And yes, it was supposed to be linked into the rear defroster but when Indiana had that ice storm a few weeks ago, i had ice building up while driving even though the rear defroster was on. And the mirrors don't get warm even though the back window did. I'm pretty sure that the Patriot doesn't even have the option of heated mirrors or else it would be in the manual.

 

The brochure I have refers to the mirrors as "power exterior foldaway mirrors."

I remember asking the salesman if it had heated mirrors and he did not know. I looked at the mirror at the time and saw no heated symbol. I scanned down the list of options and plain as day it said heated mirrors. The salesman said "Well, then it does have them."


I just did an inventory search in my area. I found this on the Limited's window stickers:

FUNCTIONAL / SAFETY FEATURES
Advanced Multistage Front Air Bags**
Supplemental Side Curtain Front and Rear Air Bags**
Electronic Stability Program and Traction Control
Anti-Lock 4-Wheel Disc Brakes
Electronic Roll Mitigation
Brake Assist
Sentry Key(R) Theft-Deterrent System
Power Windows with Driver's One-Touch-Down Feature
Power Locks, Speed Sensitive
Power Heated Fold-Away Mirrors

The Sport models' window stickers do not have the word "Heated" in their descriptions.

 

The Sport models' window stickers do not have the word "Heated" in their descriptions.

It does indeed say Heated.
go to jeep.com and search for dealers under zip code 21117. the first listing "Heritage dodge jeep"
They have inventory on a patriot 4x4 sport. the sticker does say Power Heated fold away mirrors as part of the 26E package.

 

just because its on the window sticker doesn't mean its installed. if you start looking at a lot of them, you'll find a couple that have been changed to power foldaway mirrors. I'm guessing that DC is starting pull stickers and put new ones up.

 

Yes, that is true, but if it was an advertised feature at the time of purchase, it had better well be installed. I'm sure a number of us might have an issue to raise with DC.

 

I looked on the jeep webpage, and power heated mirrors was listed as a standard item, so I did an inventory search of all the Patriots in the Dallas/Fort Worth area, looked at the window stickers and found it on none on the sports that I checked but I checked every limited and heated mirrors was listed on two limited but was not listed on four limiteds. So I dont know why some have it listed and some dont. Whether there is claim for not getting it would likely rest on whether it is on your window sticker or order form. If it wasnt on your window sticker or order form you would have to show that your purchase was in reliance of the webpage or a salesman who said it had heated mirrors which would be hard to prove if its not on the sticker.

 

Yea, that sport does say heated. Must have been a mistake they are fixing. One further caveat, if you buy a Patriot with the knowledge that it may not have heated mirrors even if it says it does, you may not have a claim because actual knowledge cancels reliance.

 

I agree. They seem to be fixing the mistake. Unfortunatly, I ordered my Patriot back in February. Up until today, I thought it was going to have heated mirrors. Now I don't know one way or the other if it will or not.
Has anyone seen a window sticker for a sport that has the 26e pkg that DOESN'T say "Heated" mirrors?

 

the reason they're changijg them is I told them about it two weeks ago, both the website and window stickers. all had it listed 2 weeks ago and they have recently started to change them but has yet to update the website. the sport editions can add it on but limited is listed as standard. DC does know about this and is trying to fix it, but not for those who have already bought the patriots. My dealership is currently talking with DC about a resolution. my family lawyer says it falls under false advertising and misrepresentation of a product.

 

Well,
I printed out the info from the website to take to the dealer whenever it is that mine comes in. Hopefully they'll refund me something if it doesn't have heated mirrors.

 

Shoulda boughta Libby! ;-)

 

re: fraud laws

Hi Superdave,

I am not a lawyer so I cannot speak with expertise.

This would be D-C and not the dealer misrepresenting. Correct me if I am wrong but the window sticker and the order sheet constitute a contract. If they contain information regarding a specific feature and that feature is not offered then D-C is in breach of contract. The remedy is either to pay for the cost of the missing feature or reduce the price accordingly. Whether this rises to fraud or not depends on intent. Whether it is triple damages or not depends on statute, intent, and legal interpretation. The dealer was in Georgia and they were concerned enough to contact Ford and act immediately.

Fyi: I had asked at the time more for information, I did not give a damn about the door locks but asked when I had brought the car in for some minor work. They insisted on the fix.

Now I did once sue a dealer for consumer fraud in another state regarding failure to perform a warranty repair. They chose to settle for legal fees and damages. That is another story.

 

I cant speak to Georgia law, but this issue is complicated and I could write for hours on it. But in short general terms, whether the order is a contract would depend on whether the sale is final at the time of the order and then your talking about a breach of contract issue rather than fraud if the order doesnt match the car delivered. The window sticker, generally speaking, is not a contract (it might be interpreted to contain terms of the contract) but it is a representation. Typically, you are contracting with a dealer and not the manufacturer. A manufacturer can, in some circumstances, be responsible for its own representations. Remedies can vary based on the claim (ie. breach of contract, statutory consumer protection claim, or common law fraud). Fraud is certainly a higher standard than misrepresentation which can also be a common law claim, but many states offer better protection through a consumer protection statute than could be gotten through a common law claim. Mulitplication of damages is going to depend on statutes but again, if its offered, its likely going to require a higher standard such a knowledge of falisty. A mistake is not fraud.

I would imagine the reason they wanted to fix your door locks was a combination of wanting to do right by you, consumer satisifaction, and to aviod a legal claim.

 

I guess the purpose of what I am saying is that there is a low probability that the heated mirror issue rises to the level of fraud. And while I cant speak to any laws outside the state of Texas, and legal issues are highly dependant on specific facts, there is a low probability that one could get triple damages for the heated mirror issue. There may be misrepresentation issues but they typically require a "material" misrepresentation and reliance upon that misrep. by the consumer. I am sure that DCX will take steps to correct this with purchasers.

 

Interesting SuperDave! I am still confused (my normal state).

Scenario (assume Texas)
The Patriot is advertised as having an options package with feature x.
The dealer writes on the purchase agreement option package a with feature x.
The car is delivered with sticker containing options package a and feature x. The car does not have feature x

What is the remedy?
Is it considered a defect?
Is it considered a mis-representation?
When does it rise to fraud?
What if only the purchase and sale is the only document containing the feature and the dealer made the error?

You know there is something ironic about a person in Georgia asking a person in Texas about the damages due a car sans a heated outside mirror. I had to deal with frost three times this year.

 

There are many variables here and its very hard to talk specifically because small facts make big differances, but, hypothetically, if I had ordered a Patriot and the paperwork stated that it would have heated mirrors and it was delivered to the dealership without heated mirrors, and heated mirrors were an important factor in choosing the vehicle, I would consider this a non conforming product and would have several options.

The goods must conform to the agreement. For example: Say I enter a contract to purchase 50 green tee shirts for $500 but the seller delivers 50 yellow tee shirts, I could refuse to accept the yellow shirts or I could just go ahead and accept them. But, the seller may have the option to fix the non-conformity.

So in my Patriot hypothetical, I could refuse to purchase and ask for my money back or I could accept it as is. There are facts that could effect this simple outcome. There are other contract remedies that might be avaible based on certain facts. And if I had already taken dilivery when I discovered the non-conformity, it gets more complicated.

The problem with the mirror problem in reality is that it was probably the result of a misprint and the cost of heated mirrors is probably not factored into the cost of the Patriot so niether DCX nor a dealership is going to want to take a hit in reducing the cost of the vehicle because it doesnt have heated mirrors. A misrepresentation claim will probably depend on whether I relied on a representation in my purchase (would I have bought it if I knew it didnt have heated mirrors?) If I would have bought it anyway, its harder to make a misrepresentation claim. Either a manufacturer or a dealer could be responsible for misrepresentations. Its not likly to rise to fraud unless the manufacturer or dealer knew that there wasnt heated mirrors but said it had them in an effort to "trick" you into buying it.

If heated mirrors are extremely important to you and you truley believed you were getting heated mirrors and you would not have bought the patriot if you had known it didnt have heated mirrors, you should probably talk to the dealership about the situation and see what can be worked out. If there is still no resolution, I would suggest contacting a local attorney who can apply your specific facts to the laws. I cant give legal advice in this forum and Im not an expert in contract law, I was just trying to clear things up a little.

 

Thank you again Superdave!

I have pushed this discussion because most of us have purchased items where it did not match what was presented. We all want to know our options in seeking a resolution.

Can the claim be made that the heated mirrors are defective and request that they be fixed? Does this become a warranty problem?

Please note: As far as I know the Patriots do include heated mirrors with the appropriate package. As for me this is a very minor feature seldom needed.