E-Mail Refusing to Give Build Date and Options Info

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Oktazcat

· Unofficial OU Blingmobile

Joined Jul 6, 2008

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1,035 Posts

Discussion starter · #1 · Aug 18, 2008

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I know this post http://www.jeeppatriot.com/forum/showthread.php?t=2423&highlight=build+info is a year old but I tried what Jimmy suggested and received the following e-mail from Chrysler:

Dear XXXX:

Thank you for contacting the Chrysler Customer Assistance Center regarding the 2007 Jeep Patriot.

We appreciate the time and effort you took to write to us. We are proud of our accomplishments and the excitement our products are generating.
We are successful because we concentrate our resources in areas of new product development, engineering and safety.

The information you are seeking is either unavailable or considered proprietary. General information on the subject matter may be available via the internet.

Your understanding and continued patience is appreciated.

Thanks again for your email. We value your continued business with us.


Sincerely,

Aaron Kennedy
Customer Service Representative
Chrysler Customer Assistance Center


I went to Jeep.com, selected For Owners, selected Contact Us, selected Customer Assistance, selected Send Us An E-mail, then filled in all of the information requested. Is there some other secret I don't know about getting this information?

 

Dizzy33

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Joined Jan 9, 2008

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117 Posts

#2 · Aug 18, 2008

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I had a similar issue...they sent me the options but told me in the email that the build date was propriortary info. I called the 800 customer service and they gave me the info...

 

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DaveJKJ

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Joined Jan 6, 2008

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118 Posts

#3 · Aug 19, 2008

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Just go to any Jeep dealer and ask for one. You will need to give them the last 8 numbers/letters of your vin. Just go to the dealer you bought it from and bring your registration if you feel more comfortable doing that. They can print it instantly and it is free. I did that on my Jeep so I know they can do it.

That's how the dealer finds out what's installed at the factory when it was built and the build date is on it, when they have to do warrenty work. They have to know the actual build date for warrenty repairs and recalls. They just pull a build sheet off the computor. They have a direct connection to Chrysler/Jeep. I have watched them do it.

 

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akhooters7

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27 Posts

#4 · Aug 19, 2008

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I called the parts dept. at my local Jeep dealer... gave them 3 different vins of used Patriots that I was looking at....not at their store.... they happily printed and faxed them to me....

took 5 minutes...

 

Gaze

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Joined Jul 17, 2007

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1,914 Posts

#5 · Aug 19, 2008

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Maybe they are just getting sick of looking everything up for all of us! I'll bet 100+ of us have emailed them in the past few months looking for that information!

 

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Oktazcat

· Unofficial OU Blingmobile

Joined Jul 6, 2008

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1,035 Posts

Discussion starter · #6 · Aug 19, 2008

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Thanks to everyone for their replies. I'm having the OEM speed control kit installed in two days and I'll ask the dealer then for the info.