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Jeep - Dead Last In J.D. Power's 2008 Initial Quality Study

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#4 · (Edited)
Yes I wish they broke it further down into which vehicles had the most issues, not just the brand.

I think the Patriot is the simplest design of all the Jeeps, so it may not be as bad. (in addition to it only being over a year old so there may not be any data on this Patriot yet)

Also, you have to remember, Jeeps are almost all 4x4's, so there are many more parts that -can- go bad. (in addition to driving more off-road and stressing parts). Its not exactly an apples to apples comparison.
 
#5 · (Edited)
It's not just about break-downs and mechanical problems, it's quality in general:

"The IQS measures problems per 100 vehicles during the first 90 days of ownership in the areas of quality of design (i.e. poorly designed cupholders) and defects and malfunctions"
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The crummy interior materials used across the board for Jeep, and especially in the Patriot/ Compass I'm sure had more than a little to do with the low rating. Just look around the dash at the poorly fitting seams and disjointed design - not that it bothers most of us, but compare it to a honda and there's no question which is designed and implemented better. Add in the well known defects in the Patriot alone (leaking sunroof, dome lights, hood flapping) and it's understandable.

Here's hoping the '09 interior upgrades are a step in the right direction.
 
#6 ·
It's the same kind of survey that other car critic folks use. A "problem" per 100 vehicles does not have to be mechanical failure, and electrical problem, or even the infamous Patriot water leaks.

The people who fill out these surveys and report these "problems" with initial quality are not reliable sources. A "problem" to them could be a lack of cupholders, or that the cupholders are not placed to their liking. It could be that they find a Jeep's ride rougher than the mini-van they owned previously. It could be that they don't like an easily cleanable, and quite durable interior. I mean, that's a problem right? Considering other SUV's are made with super posh interiors. Never mind that they cost a bajillion dollars more.

I would be willing to bet that very little of this study has much to do with mechanical reliability, which is how I judge a vehicles quality.
 
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#7 ·
I wonder what that is based on? Is it based on surveys they send out themselves or the survery I sent to Jeep.

Anyway still haven't had one problem (knock on wood) in 4 months and 2600 miles (I know that is still pretty early but we are talking initial quality). I monkeyed around on 2 pretty rough trails and the thing is still creak free and straight as an arrow down the road with better than expected gas mileage. Maybe I just got a good one or maybe it just didn't fail yet, but my experience couldn't be better with the vehicle itself.

What is the scope? I sent in my survery to Jeep and it was glowing about the vehicle and the value but I heavily criticized the buying experience, chrysler financial, and the salesman.

I see all these surverys/reports/ratings on everything under the sun, but no one ever asked me. Not J.D. Powers, not Nielson, not anybody, as far as I know they make all this stuff up.
 
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#8 ·
I got the JD Power survey and gave my Pat an excellent rating. Sorry about the other folks who had problems.
 
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#9 · (Edited)
When I bought my Chevy HHR they were all over me with surveys. No surveys of any kind have been sent to me about the Patriot except from the dealer.

Initial quality might be low but that doesn't stop them from lasting forever. Let's have a longevity survey.

Endurance: the only race worth winning.
 
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#10 ·
Considering the price difference between the Patriot and its competition, one should expect a slight difference in quality. That being said as there is no information on the 'source' of their data it really cannot be taken seriously.
 
#11 ·
I can sleep well knowing my engine and tranny are covered for the life of my vehicle. I blew my own mind the other evening when I thought to myself that in 16 years when my son is able to drive, our Compass' engine and tranny will still be under warranty.
 
#12 ·
GenXer said:
I can sleep well knowing my engine and tranny are covered for the life of my vehicle. I blew my own mind the other evening when I thought to myself that in 16 years when my son is able to drive, our Compass' engine and tranny will still be under warranty.
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I was thinking the exact same thing the other day. My boy is eight now, this Pat could very well be his first car.
 
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#13 ·
You know what, you can make numbers say what you want, the name of the game is interpretation and the way to present them, don't trust statistics, they're like advertising. Most important is to see what is undercovered.

Example (not true) : Jeep Patriot. best deal! 150 $ a month.
Fine print deposit of 9500$, 10% interest rate on 2 years.

Get the idea!


True!
Presently 2050$ rebate at 8% interest rate or no rebate and 4,89% interest rate
(5 years) in Canada....
Wow! figure it out! who's getting the deal???? or is it a deal?
 
#14 ·
1.18 problems per vehicle (industry average)

vs.

1.67 problems per Jeep

...is a gap one can live with. Not long ago this number would have been toward the top of the heap. The current cars have improved by leaps and bounds.
 
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#15 ·
I've received several of the J.D. Power surveys in the past for various vehicles. I don't know how they pick who gets them and who doesn't. As stated in other posts, the questions cover such minor things as cup holders, etc. I've only had my Patriot for a week, but I've been over it with a fine tooth comb just checking things out. I looked at several other similar vehicles including the Toyota RAV4, Honda CR-V, and Ford Escape to name a few. I took plenty of time nit-picking stuff like fit and finish, interior materials, trim, seat comfort, finding and using various controls among other things. Taking into account the price difference of the Jeep compared to the others, I would say the Patriot can hold it's own. One major problem I saw with the Toyota was the light gauge metal used in the hood. I guess as a previous Jeep owner, I don't expect a lot of frills and don't have to pay for them with the Patriot. The big thing that scored a lot of points for the Patriot is that it's Made in the USA. The only thing I would like to see is a power seat. Who thought up the idea of a heated seat, but no power adjustment? If I receive one of the surveys, I think the score will go up a little unless the wheels fall off in the next week.
 
#18 ·
GenXer said:
I can sleep well knowing my engine and tranny are covered for the life of my vehicle. I blew my own mind the other evening when I thought to myself that in 16 years when my son is able to drive, our Compass' engine and tranny will still be under warranty.
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That is assuming Cerderus doesnt close up shop or sell out to some japanese company who wont honor the warranties...
 
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