I know the water leak problem has been discussed to some degree on this site before, but I feel like I should share my experience so far:
I noticed the leaks in July during a heavy rainstorm. Some water came through the front and rear dome lights. I brought it in the first time when I got an oil change and they ended up keeping it overnight (but didn't decide to call and tell me... that's another story). Next time it rained, the leaks continued.
I brought it again and they held onto it overnight again (keep in mind this is a huge inconvenience since I have to drive to work)... this time the front leak was almost gone (one or two drops) but the back leak was still happening.
Third time, they said it would be another overnight thing, but hours turned into days, and days turned into weeks. I had to plead for a loaner, which ended up being a POS Liberty with 74K on it and disgraceful gas mileage. I eventually convinced them to give me a Compass (with 10K and satellite radio), since they could never give me a straight answer on when my car would be done.
During the third service, they said they brought it to a body shop so that they could do some welding (never said exactly what), and then repainted the inside roof. My interior was in pieces, and it took 2 weeks.
I got it back about 10 days ago, was pretty pleased to see that they detailed it and everything looked fine. I hoped that after that much work, the problem was solved. Wrong. The other night we got a period of moderate rain and in the morning, when I moved my car, the leak continued in the back dome light only.
I'm starting to get extremely aggravated. This car is 8 months old and shouldn't be having problems like this. Furthermore, I'm twice as mad that the dealer was unable to fix the problem in the first shot. I simply do not have the time to keep going down there and give up my car repeatedly, just so the leaks can continue. I work 7 days a week so there really is no convenient time to get this solved.
I have no idea what to do next. I'm thinking about taking it to a different dealer, but I've been taking it to the largest dealer in the area which is closeby... the next closest ones are 30-40 miles away and are smaller. I've read some articles on people trying to fix it themselves, but why should I have to be messing around with that on a car that is still very much under warranty?
Another thing I intend to research: what is the legal definition of a lemon? It might be restricted to mechanical stuff, but after so many attempts to fix interior leaks, I feel like there should be some kind of legal recourse for this. Also, is there anyone we can try to talk to at corporate about this? Hell, I want some free stuff for all this inconvenience... like a stack of oil change coupons or some Mopar accessories.
I noticed the leaks in July during a heavy rainstorm. Some water came through the front and rear dome lights. I brought it in the first time when I got an oil change and they ended up keeping it overnight (but didn't decide to call and tell me... that's another story). Next time it rained, the leaks continued.
I brought it again and they held onto it overnight again (keep in mind this is a huge inconvenience since I have to drive to work)... this time the front leak was almost gone (one or two drops) but the back leak was still happening.
Third time, they said it would be another overnight thing, but hours turned into days, and days turned into weeks. I had to plead for a loaner, which ended up being a POS Liberty with 74K on it and disgraceful gas mileage. I eventually convinced them to give me a Compass (with 10K and satellite radio), since they could never give me a straight answer on when my car would be done.
During the third service, they said they brought it to a body shop so that they could do some welding (never said exactly what), and then repainted the inside roof. My interior was in pieces, and it took 2 weeks.
I got it back about 10 days ago, was pretty pleased to see that they detailed it and everything looked fine. I hoped that after that much work, the problem was solved. Wrong. The other night we got a period of moderate rain and in the morning, when I moved my car, the leak continued in the back dome light only.
I'm starting to get extremely aggravated. This car is 8 months old and shouldn't be having problems like this. Furthermore, I'm twice as mad that the dealer was unable to fix the problem in the first shot. I simply do not have the time to keep going down there and give up my car repeatedly, just so the leaks can continue. I work 7 days a week so there really is no convenient time to get this solved.
I have no idea what to do next. I'm thinking about taking it to a different dealer, but I've been taking it to the largest dealer in the area which is closeby... the next closest ones are 30-40 miles away and are smaller. I've read some articles on people trying to fix it themselves, but why should I have to be messing around with that on a car that is still very much under warranty?
Another thing I intend to research: what is the legal definition of a lemon? It might be restricted to mechanical stuff, but after so many attempts to fix interior leaks, I feel like there should be some kind of legal recourse for this. Also, is there anyone we can try to talk to at corporate about this? Hell, I want some free stuff for all this inconvenience... like a stack of oil change coupons or some Mopar accessories.