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Here is the email I sent...
From: XXX
To: [email protected]
Subject: Jeep Patriot 2007 issues
Date: Sun, 20 Mar 2011 22:03:56 -0400
Hi Sergio, I was advised to contact you with regards to my issues with my 2007 Jeep Patriot.
Here is the story,
The Jeep Patriot was purchased in May 12, 10 at XXX Scarborough, Ontario. It was purchased as a used vehicle with 62,399km’s off a lease. I like this vehicle a lot, and have lots of pride in Chrysler and Jeep vehicles. I experienced 2 issues with my Jeep since it was purchased, Bad Wheel bearings which I paid for to replace all 4 of them, and rear water leak through the dome light, an issue I am presently experiencing.
Eversince then I encountered issues with the Jeep making humming noise when driving. They advised because the vehicle was purchased used, it was the tires that were worn and needed to be replaced. So I decided to hold that off until Oct 2010, when I purchased 4 brand new tires and still experienced the same humming noise. That is when I brought the vehicle back to XXX and they took it for a test drive. They then advised it was the 2 Front Wheel Bearings and that it was not covered under powertrain warranty. The brochure that was given to be stated that Front Wheel Bearings are considered power train. They said because the car was purchased within a year they would cover the cost of the 2 Wheel Bearings and I will need to pay $360+tax for the labour which I paid. I spoke to the service manager and he was no help. This repair should have been done prior to being sold as a used vehicle. The vehicle still had a humming noise after the repair, this is when the mechanic said both back wheel bearings need to be replaced also. This time the dealer quoted me $780 for 2 Rear Wheel Bearing and Labour. I asked if anything can be done about the pricing? The advised they will get back to me on that and never did, so I got that changed at a local garage.
I also experienced a strange issue with a water leak at the back of the vehicle. It leaks through the Rear Dome Light and I do not have a moonroof. I experienced this issue since last year when I purchased the car, I did some reasearch and found out that it was a common issue. So I went to a local Canadian Tire and purchased some Caulk and it seems to have fixed the issue until the last rain storm we had last week. That is when I noticed water learking through the rear dome light. He rear headliner was soaked. I took it back to XXX Chrysler and they advised they will need to call in a company called LeakPro and I would have to pay for diagnose and all the repairs. I advised the advisor the vehicle is less than 1 year old and purchased at the location. He said he will check my VIN and get back to me but hasn’t got back to me yet. It has been 2 weeks. This is the reason I am writing this email to Chrysler and hopefully I will be contacted about this issue and hopefully a resolution will be met. Please have a look at the below link as many are experiencing this issue.
http://www.jeeppatriot.com/forum/showthread.php?t=4155
Thank you for taking your time to read this email and look into this matter.
I can be contacted at (647)XXXXXXX or via email at XXX
VIN NUMBER: 1JXXXXXX07XXXXXXX
From: XXX
To: [email protected]
Subject: Jeep Patriot 2007 issues
Date: Sun, 20 Mar 2011 22:03:56 -0400
Hi Sergio, I was advised to contact you with regards to my issues with my 2007 Jeep Patriot.
Here is the story,
The Jeep Patriot was purchased in May 12, 10 at XXX Scarborough, Ontario. It was purchased as a used vehicle with 62,399km’s off a lease. I like this vehicle a lot, and have lots of pride in Chrysler and Jeep vehicles. I experienced 2 issues with my Jeep since it was purchased, Bad Wheel bearings which I paid for to replace all 4 of them, and rear water leak through the dome light, an issue I am presently experiencing.
Eversince then I encountered issues with the Jeep making humming noise when driving. They advised because the vehicle was purchased used, it was the tires that were worn and needed to be replaced. So I decided to hold that off until Oct 2010, when I purchased 4 brand new tires and still experienced the same humming noise. That is when I brought the vehicle back to XXX and they took it for a test drive. They then advised it was the 2 Front Wheel Bearings and that it was not covered under powertrain warranty. The brochure that was given to be stated that Front Wheel Bearings are considered power train. They said because the car was purchased within a year they would cover the cost of the 2 Wheel Bearings and I will need to pay $360+tax for the labour which I paid. I spoke to the service manager and he was no help. This repair should have been done prior to being sold as a used vehicle. The vehicle still had a humming noise after the repair, this is when the mechanic said both back wheel bearings need to be replaced also. This time the dealer quoted me $780 for 2 Rear Wheel Bearing and Labour. I asked if anything can be done about the pricing? The advised they will get back to me on that and never did, so I got that changed at a local garage.
I also experienced a strange issue with a water leak at the back of the vehicle. It leaks through the Rear Dome Light and I do not have a moonroof. I experienced this issue since last year when I purchased the car, I did some reasearch and found out that it was a common issue. So I went to a local Canadian Tire and purchased some Caulk and it seems to have fixed the issue until the last rain storm we had last week. That is when I noticed water learking through the rear dome light. He rear headliner was soaked. I took it back to XXX Chrysler and they advised they will need to call in a company called LeakPro and I would have to pay for diagnose and all the repairs. I advised the advisor the vehicle is less than 1 year old and purchased at the location. He said he will check my VIN and get back to me but hasn’t got back to me yet. It has been 2 weeks. This is the reason I am writing this email to Chrysler and hopefully I will be contacted about this issue and hopefully a resolution will be met. Please have a look at the below link as many are experiencing this issue.
http://www.jeeppatriot.com/forum/showthread.php?t=4155
Thank you for taking your time to read this email and look into this matter.
I can be contacted at (647)XXXXXXX or via email at XXX
VIN NUMBER: 1JXXXXXX07XXXXXXX