Jeep Patriot Forums banner

1 - 9 of 9 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
I have a 2013 Patriot. A few months ago while driving, my driver headrest deployed without any kind of collision with another vehicle. Hit me in the back of the head, leaving me a little disoriented. I took the vehicle to the dealership who confirmed it deployed without impact. The estimate to repair was $500.+. I also called the Jeep Chrysler company who advised the car was no longer under warranty and was not a recall so they cold not help.
Friday evening while my car was parked in my garage the passenger headrest deployed. Did I mention "PARKED" . As I read some of the forums for other Jeep vehicles, this is apparently a common problem. Especially with the Cherokee. The recall for the Patriot head rests is for the headrest that does not deploy. I would think that the headrest in general has a problem. Is anyone ele having this issue?
 

·
Use the SEARCH feature
Joined
·
1,443 Posts
Odd. I have not had any issues like that, but I have read a rare post here and there from people saying similar.

The good news is the headrest can be reset, you can push it back in. I dont know if its more likely to pop back out from that point on though. Maybe someone else can shed some light?
 

·
Registered
Joined
·
14 Posts
On one side, a button that is clearly visible for adjusting the height, on the other side, too, is a button, but it's not visible, you need to take a closer look, press and pull the headrest up with both hands.
 

·
Registered
Joined
·
1,210 Posts
I have a 2013 Patriot. A few months ago while driving, my driver headrest deployed without any kind of collision with another vehicle. Hit me in the back of the head, leaving me a little disoriented. I took the vehicle to the dealership who confirmed it deployed without impact. The estimate to repair was $500.+. I also called the Jeep Chrysler company who advised the car was no longer under warranty and was not a recall so they cold not help.
Friday evening while my car was parked in my garage the passenger headrest deployed. Did I mention "PARKED" . As I read some of the forums for other Jeep vehicles, this is apparently a common problem. Especially with the Cherokee. The recall for the Patriot head rests is for the headrest that does not deploy. I would think that the headrest in general has a problem. Is anyone ele having this issue?
Hi debwebb04,
I understand how frustrating this must be. At your earliest convenience, please send us a private message with your VIN and current mileage so we can have this documented for further handling.
Thank you,
Lydia
Jeep Social Care Specialist
 

·
Registered
Joined
·
3 Posts
I also have the same problem...passenger side headrest deployed sometime while in carport overnight PARKED I have a 2014 Patriot that I bought brand new and only 71200 miles! Found pieces of plastic on seat and floor and it appears the PLASTIC part that holds latch has failed (broken) I have filed a customer report with Jeep Corporate HQ as of today..(9/16/2020) I was told I would get a call within 48 hrs setting up an inspection of failure and we'd go from there...Good to know I'm not the only one with this problem
 

·
Moderator
Joined
·
8,307 Posts
I don't think warranties expire on safety devices. I had a seat belt fixed once, well out of warranty. I expected to pay but the dealer said it was a safety device and still covered.

As for the deployment with no reason, that is beyond the failure of a device, that is a hazard in itself. I can imagine a scenario where it causes an accident (God forbid a fatality) and the police report will just say the airbag deployed, never noting that it deployed before the accident. They'll just say, "Driver crossed the double line," and the dead driver will not be able to explain how & when it happened. Even if the driver survived the story would not be believed; they'd just chalk it up to post-accident disorientation. I've experienced that disorientation, although the circumstances were not so serious.
 

·
Registered
Joined
·
3 Posts
Hi debwebb04,
I understand how frustrating this must be. At your earliest convenience, please send us a private message with your VIN and current mileage so we can have this documented for further handling.
Thank you,
Lydia
Jeep Social Care Specialist
I don't think warranties expire on safety devices. I had a seat belt fixed once, well out of warranty. I expected to pay but the dealer said it was a safety device and still covered.
That's what I have heard lgnatz ..Don't get me wrong..I LOVE my Jeep patriot...it has given me MORE than my money's worth of good service
 

·
Registered
Joined
·
3 Posts
Here in Tenn. only 18hrs later FCA Corp.HQ called me and verified the problem over the phone with me ..then they informed me they would authorize repair at my dealership and that replacement parts would take about 6-7 days for delivery to dealership and I should await call from them to bring car in for repair.......NOW that's what I call customer service! They were cordial and VERY helpful... Kudo's to FCA HQ.... that's how you keep customers folks....I afraid my next car just might be a JEEP!!...Thanks for all your support..Ignatz&Lydia...Stay safe.
 

·
Moderator
Joined
·
8,307 Posts
Here in Tenn. only 18hrs later FCA Corp.HQ called me and verified the problem over the phone with me ..then they informed me they would authorize repair at my dealership and that replacement parts would take about 6-7 days for delivery to dealership and I should await call from them to bring car in for repair.......NOW that's what I call customer service! They were cordial and VERY helpful... Kudo's to FCA HQ.... that's how you keep customers folks....I afraid my next car just might be a JEEP!!...Thanks for all your support..Ignatz&Lydia...Stay safe.
We hear so many negative reports. I'm glad yours is a positive one. I hope the repair is as quick and remedies the problem.
 
1 - 9 of 9 Posts
Top