Mathew: Hi, my name is Mathew. How may I help you?
Mathew: Hello, how may I help you today?
PRUSHINFOX: Hi Matt
PRUSHINFOX: I was told my VIN was flagged on the last chat session. What does that mean?
Mathew: I can look into that for you and see what occurred with the previous chat.
Mathew: Could I have your VIN?
Mathew: Thank you, one moment please.
Mathew: Thank you for waiting. I do see during the previous chat that you advised that you were intending on posting the previous chat history on your consumer blog page; when we are advised of things like that, we do make sure to mark that in our system, and if you are seeking anything further, that would need to be done through a lawyer.
PRUSHINFOX: Will I have trouble at dealerships now that my VIN is flagged, when I go for repairs on warranty or recall items? How do speak to Mopar now that I have been 'banned'.?
Mathew: You will not; you can still have all of your work done at any dealerships.
Mathew: It is merely something for our internal system whenever someone advises that they are intending to post things on social media.
PRUSHINFOX: Ok. I never stated anything about litigation. I am not sure where the drama regarding an attorney is coming from.
Mathew: It is our regular response when an owner advises of things like that.
PRUSHINFOX: I post only the facts. I back up my column with documents in record as well.
PRUSHINFOX: I see.
PRUSHINFOX: It sounded really adversarial. VIN has been flagged.
Mathew: I do apologize that it was not better explained.
PRUSHINFOX: Can you tell me when the extended warranty for the front and rear subframes for the Patriot expires?
Mathew: It is good for 10 years; so it will expire by time on 04/30/2021.
PRUSHINFOX: I own the 2011 and a brand new Patriot High Altitude.
PRUSHINFOX: ok.. so there's time.
Mathew: If you are experiencing any issues with the cross members, I would suggest having the vehicle brought into a dealership to have it looked at.
PRUSHINFOX: What is the approximate turn around time from the dealership taking pics and submitting them and the authorization for the warranty fix? Yeah.. the 2011's are completely perforated in numerous places.
Mathew: I do not have that exact information, that is something to discuss with the service department at one of our dealerships.
PRUSHINFOX: They said they don't know either.
PRUSHINFOX: I have to get the work done, but I don't want to have to wait months for a decision.
Mathew: I would suggest bringing it in to the dealership so that they can start the process for you PRUSHINFOX.
PRUSHINFOX: Out of pocket with labor and parts is over $2000
PRUSHINFOX: What's weird is the rest of the Jeep looks almost factory.
Mathew: I do apologize for that issue with the cross members, and we definitely want to see what could be done to get that issue resolved.
PRUSHINFOX: ok... I am taking the 2011 to the dealership on Monday. Do you know if the consumer has to pay for any associated parts replacement? When disassembling certain parts, there is collateral sacrifice of things like bushings or wiring harness, clips, fasteners and such.
Mathew: That I am not certain of, I do apologize but the service department will be able to advise what is and is not covered under the extended warranty for the repair.
PRUSHINFOX: 10 4. thanks
Mathew: Thank you for contacting Jeep Customer Care. Please chat with us again if you need further assistance. You can also look for updates on our website Jeep SUVs & Crossovers - Official Jeep Site
. Have a good day!
Mathew has disconnected.