My 2015 Pat's according to the dealer "clutch failure due to improper use" WTF !?!? I've read thru some of the post regarding transmission and early clutch failures but think mine is the lowest mileage yet @ 16,500.
The Story, my wife was driving home sitting at a light waiting to turn green to make the left turn on to the road we live off of. She shifted from 1st to 2nd and the engine revved and that was it. The shifter moves but does not engage any gears. At first the dealer told me they found clutch pieces, I assume their is an inspection plate on the transmission. I have been back and forth between the dealer and FCA for 3 weeks now. Of course they are giving me the clutch not under warranty yaddie yaddie. My issue is without tearing into it how do you know it is the clutch and not tranny pieces you found ? 2) How does a manufactured 1 piece clutch assembly break apart ? And if so that is a defective manufactured component NOT user error. I drive a 10 speed manual big rig and have had numerous stick shift cars and have never had to have a clutch replaced and neither has my wife. The dealer of course will be happy to charge me $1773.64 to replace the clutch, 1st quote. 2 weeks later they offered me a "deal" for $1500.00. FCA is not being much help because the case mgr is unreachable. I've been calling her twice a day for 13 days and she is never there. I've even asked to speak to her supervisor and guess what ? He isn't there either.
This is total BS ! I have recorded all phone calls and ready to unleash a social media nightmare on Jeep if they don't do the right thing.
Try reaching out to JeepCares on this website. They may be able to help.
I agree a clutch failure at 16,000 miles is vastly premature. At 120,000 miles the clutch in our Patriot is doing just fine. It has a bit of a chatter in reverse since new, but I'm leaving well enough alone.
Oh, the social media blitz probably won't do much. Owners do that to manufactures all the time -- they're used to it. Word of mouth is far more effective. A guy in my church had a Subaru and the dealer dodged the warranty; combined with another friend who had a lot of trouble with his Subaru, I'll probably never buy one, despite what seems to be a good reputation. I just couldn't see parking next to him on a Sunday morning driving a car he warned me about -- I'd feel like I was calling him a liar.
In my own experience I had a miserable clutch in my '93 Cherokee. Like you, I've driven plenty of manuals -- I learned to drive on a manual, my first car was a manual, I've taught others to drive manuals, and even owned a Ford Falcon manual (ask anyone who owned one what those clutches were like). I used to drive a '52 flatbed on the farm where I worked that I had to start with the clutch (very weak 6V battery). When I complained about my Cherokee clutch to the dealer, as with you, they told me I didn't know how to use a clutch.
At least in my case it was covered under warranty. Still, after 5 incidents I traded it after only 6 months. I was able to get a new '93 Olds for only 3 more comparable payments so I made the deal and stayed away from Jeep for 15 years (as a sales/service rep on the road I was buying new cars every year or two, so Jeep missed out on at least half-dozen vehicles during those years. Only reason I went back was because my new dealer dropped their GM franchise and went to Chrysler so I chose to stay with a dealer I trusted. It also helped that my Wife insisted on Wranglers (also manuals) and they were pretty reliable machines so Jeep earned back some credibility over the years. Maybe I had the only bad Cherokee they made, but for me it was a crusher and as I said, it cost them several sales, not counting friends who were aware of my experience.