Powertrain Control Module
2008 Jeep Patriot here, automatic tranny, 4wd, 2.4 liter, owned by my 60+ year old disabled brother 1000 miles away. The dealer service department has had the Jeep since Feb 5, 2019. My brother has Down Syndrome, with a severe speech impediment that makes phone communications impossible for anyone who does not know his speech disability. He is unusually short with thick glasses. One can pick him out of a crowd. He lives on $771 per month disability income. Today my brother let me call the dealer service department on his behalf. The dealer staff said that the Jeep needs a new Powertrain Control Module. The staff said the first one the service department staff installed was defective. The staff said the part had been on back order. By coincidence in my opinion, the staff said a new PCM is arriving today. The staff said the bill to date is $2100. I work on my own Toyotas and Hondas and think I know my way around the net for parts. I see that a new PCM for the 2.4 Liter engine would run around $600, per factorychryslerparts.com . Part number is RL150523AA? The dealer gave my brother a loaner car for at least part of the last few months, supposedly at no additional charge.
Can people here see the hours of diagnosis adding up to over, say, $1200?
Is it usual for the PCM to be on back order for this long?
All suggestions welcome. Thank you for offering your thoughts.
Last edited by Elle; 05-06-2019 at 01:59 PM.