My Patriot was 'totaled' for corrosion - Jeep Patriot Forums
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post #1 of 17 (permalink) Old 04-22-2017, 07:33 PM Thread Starter
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My Patriot was 'totaled' for corrosion

i had never heard of anything like this. In Feb., I got a letter from Jeep about extended warranty issues with my '08 Patriot. They were concerned about corrosion with the front and rear cross members. the symptoms were shaking in the steering wheel, which I had, so i scheduled it to be looked at by my local Jeep dealer.
The dealer had the car for 2 days before calling me back (this service dept. is the absolute worst at returning calls, but that's another matter) and said that yes indeed, my cross members were indeed corroded as were many other suspension components. The service guy here in San Diego had never seen anything like this, the extent of the corrosion. I informed him that i had only been in Socal for a couple of years and the car and I originated in New Hampshire where salt on the roads is a way of life.
Well, he didn't know what to do so after another week of trying to talk to him on the phone, I went to the dealership. I finally cornered this guy, he said that the Jeep rep had agreed to replace all the corroded components on my car and he was just awaiting parts. I thought that was okay and gave him another week to make things right.
So now it's 3 1/2 weeks he's had my car, finally returns my 8th call and says Jeep has decided to total my car because the cost of repairs is more than the value of the vehicle and a rep will be in contact with me to discuss a buyout/settlement.
I mean this car is an '08 with only 75K on it. Is this reasonable? what kind of offer should I expect? Do I have any leverage? I asked for a printout of the parts list on the repairs but have yet to receive it (surprise, surprise).
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post #2 of 17 (permalink) Old 04-22-2017, 08:03 PM
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Something doesnt seem right
Crossmember is under extended warranty
But not other suspension parts
Dealer should have given you a break down of covered parts and whats not covered
Never heard of a dealer claiming vehicle totaled
Something seems very wrong

If they are not paying you for the vehicle they cannot force you to total it
I have gone through totaled vehicles through insurance and choice was always up to me and i generally took the money bought the vehicle back from insurance and fixed it myself
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post #3 of 17 (permalink) Old 04-22-2017, 08:05 PM
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Whoa, sorry to hear that! Im from south TX so ive never dealt with anything like that. My brother moved to MA 2 years ago and is learning the hard way about salt and rust. If I remember correctly Chrysler had a buyback program for some of their products with recall issues, im sure financially it just make more sense to buyback vs repair. from what I heard they were offering "fair market value" plus $1000-$2000 towards trade in for another vehicle. So maybe just KBB +$1000 is what I would expect/demand as a minimum.
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post #4 of 17 (permalink) Old 04-22-2017, 08:25 PM
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Reach out to Jeep Cares on this website. Andrea and Kori work for FCA and monitor this website for problems such as yours. I'd PM them and see if they can help. My first guess is that people in S. Cal. probably don't see rust like we get in NH. That said, I recently had my '08 checked for rusty crossmemebers and came out clean. Apparently it doesn't happen to all of them. Again I'm guessing, but I wonder if one supplier was using inferior materials.
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post #5 of 17 (permalink) Old 04-22-2017, 08:32 PM
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Wow, totaled because of corrosion. Thats a first for me.

Could be the dealership is pulling a fast one wanting you to trade it in for a new something or other vehicle.
Might want to take it to a different Chrysler dealer and see what they say.

I would also contact Chrysler Corporate to see if this is all legit and if so what your options are.
You might also research California vehicle lemon laws.

The dealer's totaling of the vehicle at first glance because of corrosion doesn't seem to pass the smell test!

2014 Patriot Latitude 4X4 | 2000 Jeep XJ | 2016 Ford F150 XLT | 2005 Dodge Neon
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post #6 of 17 (permalink) Old 04-23-2017, 12:29 AM
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Wow, totaled because of corrosion. Thats a first for me.

Could be the dealership is pulling a fast one wanting you to trade it in for a new something or other vehicle.
Might want to take it to a different Chrysler dealer and see what they say.

I would also contact Chrysler Corporate to see if this is all legit and if so what your options are.
You might also research California vehicle lemon laws.

The dealer's totaling of the vehicle at first glance because of corrosion doesn't seem to pass the smell test!
It isn't unheard of, for the Toyota recall of older Tacomas/Tundras for frame rust they repaired (replaced the frame) trucks where the vehicle was worth the cost of the repair and bought back (at high blue-book + an additional trade bonus if the owner bought another Toyota vehicle) and crushed the trucks that were worth less than the cost of repairs, so it isn't inconceivable that FCA would have a similar policy on Patriot sub-frame rust. But with that being said as others have mentioned I'd definitely verify everything is legit (preferably directly with FCA, I wouldn't necessarily trust what the dealer says without verification) and that the buyback offer is sufficient (compare it with what similar vehicles are selling for in your area) and they aren't trying to low-ball you.
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post #7 of 17 (permalink) Old 04-23-2017, 12:09 PM Thread Starter
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thanks for all of the feedback. it's getting weird. it's been a month and i've only talked to the service advisor and no one from FCA, so i have no idea what they'll offer. the service advisor says the car is unsafe to drive so maybe i don't want to try out other dealerships.
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post #8 of 17 (permalink) Old 04-23-2017, 09:01 PM
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stratjim, keep us posted on the outcome. This is interesting.

If you were to go to a reputable car restorer, they can re-build anything.
But would that expensive re-build be be worth it to you?

If my 2000 Jeep XJ was totaled for any reason, the book value would be peanuts.
For kicks, when i bought my Pat, i asked the dealer how much for my XJ in trade-in.
$1500 and said he was being generous. He said they would sell it to a used car auction outfit.
Never mind its in great condition for a 17 yr. old vehicle and i spent thousands restoring it.

That old Jeep is worth a 100 times that trade-in amount to me.
Its the only vehicle i ever custom ordered from the factory back in 2000.
In fact the window sticker said: 'This vehicle was built for myname.
With my name on the window sticker, how could i trade it in especially for pennies on the dollar! lol

I think it all depends on how attached one is to a vehicle and its rarety, vintage value, options, etc.

2014 Patriot Latitude 4X4 | 2000 Jeep XJ | 2016 Ford F150 XLT | 2005 Dodge Neon
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post #9 of 17 (permalink) Old 04-24-2017, 09:02 AM
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Quote:
Originally Posted by stratjim1 View Post
i had never heard of anything like this. In Feb., I got a letter from Jeep about extended warranty issues with my '08 Patriot. They were concerned about corrosion with the front and rear cross members. the symptoms were shaking in the steering wheel, which I had, so i scheduled it to be looked at by my local Jeep dealer.
The dealer had the car for 2 days before calling me back (this service dept. is the absolute worst at returning calls, but that's another matter) and said that yes indeed, my cross members were indeed corroded as were many other suspension components. The service guy here in San Diego had never seen anything like this, the extent of the corrosion. I informed him that i had only been in Socal for a couple of years and the car and I originated in New Hampshire where salt on the roads is a way of life.
Well, he didn't know what to do so after another week of trying to talk to him on the phone, I went to the dealership. I finally cornered this guy, he said that the Jeep rep had agreed to replace all the corroded components on my car and he was just awaiting parts. I thought that was okay and gave him another week to make things right.
So now it's 3 1/2 weeks he's had my car, finally returns my 8th call and says Jeep has decided to total my car because the cost of repairs is more than the value of the vehicle and a rep will be in contact with me to discuss a buyout/settlement.
I mean this car is an '08 with only 75K on it. Is this reasonable? what kind of offer should I expect? Do I have any leverage? I asked for a printout of the parts list on the repairs but have yet to receive it (surprise, surprise).
Hi stratjim1,

If you'd like to PM our page with your VIN I'd be happy to look into this further for you!

Andrea
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post #10 of 17 (permalink) Old 04-24-2017, 01:29 PM
 
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Its a mix of liability, actual cost of repairs, and availability of parts. There's a good chance that they will save money by getting you either money or into a steeply discounted new vehicle, vs the repairs, especially if there is rust damage in areas that would make it hard to repair, probably requiring welding in new metal.

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post #11 of 17 (permalink) Old 05-04-2017, 01:01 PM Thread Starter
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after a month, I finally got my car back from the dealer exactly as it was when I dropped it off. I did get them to throw the car on a lift so I could see the damage. Certainly the rear crossmember was compromised as it had holes rotted right thru it and some heavy arms that run from the crossmember to the rear wheels had surface rust on it. The front looked fine as it was protected by the splash/rock shield.
I also got the parts list, they made up for FCA. the total was $9450.00 in parts alone. they had just about every component under the car to be replaced including rear rotors and calipers which I had replaced under a year ago. They were even replacing the muffler!
I figured (cynical as I am) that the dealership was trying to make some dough off of FCA or they just didn't want to touch the car at all.
I've got a phone number and case number with FCA, but i'm thinking I'll ask to let me take the car to another dealer and see if they concur with the first dealership's recommendation. I really don't want to take the $4K-$5K they'll offer and go car shopping.
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post #12 of 17 (permalink) Old 05-04-2017, 04:12 PM
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Quote:
Originally Posted by stratjim1 View Post
after a month, I finally got my car back from the dealer exactly as it was when I dropped it off. I did get them to throw the car on a lift so I could see the damage. Certainly the rear crossmember was compromised as it had holes rotted right thru it and some heavy arms that run from the crossmember to the rear wheels had surface rust on it. The front looked fine as it was protected by the splash/rock shield.
I also got the parts list, they made up for FCA. the total was $9450.00 in parts alone. they had just about every component under the car to be replaced including rear rotors and calipers which I had replaced under a year ago. They were even replacing the muffler!
I figured (cynical as I am) that the dealership was trying to make some dough off of FCA or they just didn't want to touch the car at all.
I've got a phone number and case number with FCA, but i'm thinking I'll ask to let me take the car to another dealer and see if they concur with the first dealership's recommendation. I really don't want to take the $4K-$5K they'll offer and go car shopping.
Did you talk to our friends at JeepCares? That's what they're here for!
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post #13 of 17 (permalink) Old 05-04-2017, 05:44 PM
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Originally Posted by stratjim1 View Post
I also got the parts list, they made up for FCA. the total was $9450.00 in parts alone. they had just about every component under the car to be replaced including rear rotors and calipers which I had replaced under a year ago. They were even replacing the muffler!
I figured (cynical as I am) that the dealership was trying to make some dough off of FCA or they just didn't want to touch the car at all.
I would suspect the latter, if they were trying to make money off FCA they probably wouldn't come up with a parts list that exceeded the value of the vehicle (likely leading to the vehicle being bought back by FCA and scrapped so they wouldn't get any money for the repair work other than the little they get for doing the inspection), sounds like a CA dealer that isn't used to dealing with rust and didn't want to go through the hassle of fixing it (dealing with rusty bolts, etc.).
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post #14 of 17 (permalink) Old 05-04-2017, 07:06 PM
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Something still doesnt seem right
Where abouts are you from?
I have redone my suspension completely front and rear upper/lowers tie rods
Total aftermarket cost of parts was $800 dealer cost was $1200
Believe they are taking you for a ride
I would pull the pat and take it elsewhere
And gave them replace crossmembers under warranty
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post #15 of 17 (permalink) Old 05-11-2017, 11:31 AM Thread Starter
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last friday, i had an extensive conversation with a jeep rep in detriot. she was very nice, but kept asking what the local jeep dealer was doing for me. i replied, absolutely nothing. "what did they tell you when you picked up your car?" she asked. "good luck" was what they said in so many words. so she said pretty much that i had to deal with the local jeep rep. I asked who that was, a name & number, maybe. she said she'd get back to me. that was a week ago and nothing.
i'm ready to g to the local tv guy, consumer bob, and see if some bad pub will get a response from these guys.
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