Wish I could help, but I have no idea.

I doubt that they would replace anything that worked as it's supposed to. If they deployed for no reason, or they didn't work when they should have, they should.

 

The manual says how to reset it. Something along the lines of sitting behind the seat, firmly grasp headrest with both arms, and pull back until it clicks. Don't quote my verbiage

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From page 55 of my manual:

Resetting active head restraints(AHR) If the active head restraints are triggered in an accident, you must reset the head restraint on the driver’s and front passenger seat. You can recognize when the Active head restraint has been triggered by the fact that they have moved forward(as shown in step three of the resetting procedure). 1.Grasp the deployed AHR from the rear seat. Hand positioning points on AHR 2.Position the hands on the top of the deployed AHR at a comfortable position

3.Pulldown then rear ward towards the rear of the vehicle then down to engage the locking mechanism.
1—Downward Movement
2—Rearward Movement
3—Final Downward MovementToEngageLockingMechanism
4.The AHR fronts of the foam and trim half should lock into the back decorative plastic half

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I know this is a dumb question, but when people say manual, do you mean the manual that came with our Pats? or one you bought from the store? Whats a good manual to buy for when you need to do DIYs? Thanks, and I know its off subject, but I didn't see the point of making another thread for the question.

 

Here's the same info in a different format:
from the 2010 Pat factory service manual:

STANDARD PROCEDURE - ACTIVE HEAD RESTRAINT RESET PROCEDURE
If the Active Head Restraint (AHR) units have been deployed, both the driver and passenger side units must be reset. You can recognize that an AHR has been deployed by the forward position of the head restraint cushion and the large spacing between the cushion and the AHR rear trim cover.

(see pic 1)
NOTE: Before attempting to reset, and after each unsuccessful attempt to reset an AHR, inspect the latch mechanism within the AHR rear trim cover (1) to be certain the latch is unlatched. This can be confirmed by placing a finger on the latch catches (4) and gently rocking them rearward and forward. The catches should move freely. If the catches do not move freely, they are in the latched position and the latch must be opened using the diagnostic scan tool. Follow the steps outlined for AHR - Activate Driver and Passenger under Miscellaneous Functions for the ORC/Occupant Restraint Controller menu item. Each time this routine is performed, both the driver and passenger side AHR unit latches are opened and both AHR units will have to be reset.
1. Be certain to pull the center of AHR tether strap (2) located between the rear trim cover and the cushion (3) upward as far as possible to prevent it from becoming trapped between the latch striker and the latch catches, which could interfere with successful latching of the striker.

(see pic 2)
2. Reaching from behind the seat and below the AHR, position both hands on the top of the AHR cushion as illustrated and brace your forearms or your upper torso against the upper seat back as needed for leverage.

(see pic 3)
3. Three separate and distinct physical actions must each be completed in their entirety to successfully reset and latch an AHR. It may help to memorize these actions before attempting the reset as: DOWN, BACK and DOWN. A short explanation of each action follows:a. DOWN: Pull the cushion downward (arrow a) far enough to allow the AHR linkage to drop out of its locked, deployed position to its neutral position. The cushion cannot be compressed against the rear trim cover until after the AHR linkage has been moved to its neutral position.
b. BACK: Pull the cushion rearward (arrow b) firmly and evenly against the pressure of the deployment springs until it is flush against the rear trim cover.
c. DOWN: Finally, while still holding the cushion tightly against the rear trim cover, pull the cushion downward (arrow c) once again far enough to fully engage the latch striker with the AHR latch mechanism. Listen for an audible click as the latch catches engage the striker.

4. If the tether remains hanging out between the top of the cushion and the rear trim cover, simply use a finger to tuck it out of sight between the top of the rear trim cover and the cushion.
5. To confirm a successful reset, there should be no visually obvious space between the cushion and the rear trim cover; although, there may be enough space to physically insert your fingertips between them. Also, operation of the comfort tilt adjustment feature should be restored.

 

Solved ny problem thank you!!

 

This should go to the Knowledge base, please!

 

Thank you for the advice so far. Will attempt the reset and give feedback.

 

Awesome post Lee! More information plus pictures is helpful

 

Good Luck! I was told mine would have to be replaced after it deployed while sitting in my driveway. It only has 78,000 miles! Glad we weren't driving it when it deployed. The extended warranty would not cover it. The Jeep dealership was no help. They told me it would cost $531 to replace it.

 

My wife's patriot was in a collision and caused the headrests to deploy. The repair shop is saying that they may reset the headrests instead of replacing them. Is that right? I would think that if they were deployed in a collision, then they are now compromised and would have to be replaced.

 

Boy this sounds like another safety feature that is more a pain in the ass then it is worth. Just something else to go wrong that you have to pay to get fixed. Hope you can reset it like the manual says.

 

I got rear ended a month ago and both front headrest have deployed. I managed to reset it and it takes a bit strength to do that. I just hope it wont deploy while im driving.

 

Hello All, I need help my drivers headrest is deployed and I reset my passenger one already but the driver said is latched without the headrest actually seated in does anyone know how to redeploy the headrest so it can open the latches so I can reset the headrest

 

The manual referred to by people is the service manual - not the owners manual. You can buy it from tech authority and lists the procedures for repair/diagnosis. You could also buy the Haynes manual which is like a paperback copy.

 

so check inside the device and make sure that there no broken plastic, bc min was broken and will not reset due to the piece breaking and the latch never unlocked. so I have to figure out another way. i'm sure other vehicle headrest will fit instead of having to deal with this problem. that's the bar that goes behind the lock