This is the first time I’m seeing someone from the Jeep dealerships come in here to monitor the situation and it's a good thing to see that they're so on the ball. In any case, let's look forward to some updates from Pboo11 and see what the answer is after he gets it looked at!
JeepCares are our "resident angels"
from FCA that help Patriot owners with hard-to-solve problems. From what I've seen they must take on a couple cases a day.
FCA may have realized that a company is only as strong as their dealer network, and car dealers as a species don't have a good reputation.
Some are excellent, but not usually the cheapest, which is what many car buyers are looking for.
Some are well-intentioned but can't solve a particular problem.
Some are frankly notorious for all the sneaky tricks in the trade.
I think JeepCares is a wise investment on the company's part, providing customer advocates to stand behind their customers.
Many companies are using 'Social Care Specialists' to monitor what gets said on social networking sites like facebook, this site, and other such sites. We see thread bombers who only ever post once making some outrageous claim that their Patriot is a bucket of bolts and then disappear. If a problem is legitimate a good social care rep will see to it that the problem is satisfactorily resolved. I'm sure they also have to weed through people who just want to whine over nothing or who can't understand that after awhile vehicles do need fixing.